The Ice Cream Farm Reviews Summary

General Experience

Pros:

• "A really great day out in the local area."
• "Such a clean and well organised venue."
• "An amazing mixture of Wonka magic and plenty of activities."
• "What a lovely place. Something to do with kids of all ages. Very impressed with how new and clean it was."
• "Brilliant day out for all the family."
• "Really good day, lots to do for most ages, admittedly better on a dry day but even in wet weather, you'll do ok."
• "Amazing place to go with all the family! My children loved it, they are 10mths and 4 years."

Cons:

• "Honestly the constant CONSTANT swarms of wasps greatly detract from the experience."
• "Complete waste of time and money."
• "Now it is too commercialised."
• "Understand out of season. But paying to get in when most of the site is closed."
• "It was a waste of time, we stayed there just for 15 minutes and left. In addition to entrance fee you need to pay £4.5 for each attraction."
• "It was really disappointing and a bit of a rip off."
• "If it’s even remotely busy then I would not recommend as not a pleasurable experience due to their inability to handle large groups of people."

Staff and Service

Pros:

• "The staff were very helpful and on the out as the name of the company says we had to have an ICE CREAM with loads of Verity's of flavours for me mint choc WOW, really enjoyed it."
• "Staff member on the door was very helpful and informative. Amazing fun for the kids."
• "Team were friendly and helpful."
• "Thanks to the front line staff, you are doing your best considering its an extremely busy place."
• "Staff are really helpful and the ice cream tastes amazing!"
• "But the best part of the day was the staff. They were all so friendly and helpful."
• "All of the staff here are friendly and helpful, very impressed."

Cons:

• "It’s expensive and overall a good day out. However 1* due to heartless staff."
• "What really got to us was how rude the staff were, no empathy or care of the world."
• "The big negative- staff here were incredibly rude and unfriendly, especially the ones serving food and ice cream."
• "Very rude staff, not willing to listen or help."
• "The staff were very miserable no one seem to smile or have good customer service."
• "Staff wearing protective gloves observed to fix hair and touch face parts without changing gloves."
• "Staff preparing and serving food without correct PPE."

Value for Money

Pros:

• "It's a good price for what you get here with a 5-attraction pass costing just £15 on top of your £2.50 entry price."
• "Fantastic day out for all the family at a reasonable price."
• "This family business has people at heart and this reflects from the entrance fee and whatever little amount you pay when inside."
• "It’s such good value (you can get in for free) and there is LOADS to do."
• "Food was good value."
• "The entry fee was ridiculously cheaper and we'd have happily paid a lot more."
• "The kids loved this place, no long queues and reasonably priced with the play pass."

Cons:

• "Cost of food here is quite high when you end up paying £5 a pot noodle would have been cheaper and tastier."
• "£6.00 for a hot dog 😳"
• "Whilst I understand mid week would be quieter in general I still don’t think that half of the activities should be closed and certainly didn’t justify the £4.50 price tag per activity without the play pass."
• "It was unusually overcrowded and a bit chaotic and lots of ques for all play area's also a bit pricey."
• "Activites with play pass will be little expensive and always crowded."
• "A bit expensive if you buy the mug but you do get to keep the mug and once you taste the actual ice cream it's worth it."
• "Cost £2.50 to get in when it used to be free, then £4.50 for your child to go on something. Just a rip off."

Facilities and Attractions

Pros:

• "The venue is superb for kids with lots attractions for everyone up to 12."
• "There's a petting zoo on the grounds and real life tractors ride where kids can have a go at digging things."
• "There is so much to do from parks indoors and outdoors to crazy golf, bouncy Mountain, and our person favourite the gem mining area."
• "The playground for kids is amazing with different variety of play equipment."
• "For the kids, this place is one of the best days out."
• "The sand and water play area is a huge barn half covered with sand and with a water system that allows children to control the flow etc."
• "The water/sand play area is incredible. Absolutely huge and with enough equipment to accommodate a load of kids at once."

Cons:

• "Parking is kind of limited but that just shows how busy it gets."
• "The jumping pillow constantly had older children occupying so we didn’t feel it safe letting our daughter on."
• "The rides are on for very less time and they are not fast enough for elder kids."
• "A lot of the activities inside were closed which lead to a very bored and un-entertained child."
• "Also to add, not many attractions, some of them were closed."
• "We then went to see if Rocky Road was open, it was closed."
• "No staff were present in the soft play area to monitor or enforce this."

Ice Cream and Food

Pros:

• "I've cream here was delicious."
• "Fantastic selection of ice cream with lots of flavours."
• "We went in the ice cream parlour at the end and oh boy, there flavours are exceptional."
• "The Ice Cream variety is amazing. Had a few milkshakes and ice creams topped off the day beautifully."
• "Ice cream was great."
• "The Ice cream is reasonably priced and VERY good 👍"
• "Icecream selection was amazing, we had a brilliant time and the food we had was good and average priced."

Cons:

• "Cost of food here is quite high when you end up paying £5 a pot noodle would have been cheaper and tastier."
• "£6.00 for a hot dog 😳"
• "The meal sizes are tiny and pricey. Definitely not enough for the kids to fill up and the adult portions were also literally like half a portion."
• "The food at the 'pit stop' was extremely disappointing with the jacket potato burnt to a crisp...."
• "The Sticky Paws restaurant however was really over priced."
• "Food was very overpriced and definitely aimed at forgiven tourists rather than Residents."
• "Paid £12 for a wafer thin pizza to end up throwing a lot of it because the wasps just would not stop."