Total Fishing Tackle Reviews Summary

Product Quality

Pros:

• "I had recently purchased a bivvy from TFT that had a manufacturing fault no fault of TFT whatsoever, they replaced it immediately."
• "The quality of the product is great and I'm looking forward to using it, I definitely recommend them."
• "A great company selling quality kit and with very good discounts and sales."

Cons:

• "I ordered an abu garcia max x black ops combo and upon arrival it was snapped at the tip, straight out of the box."
• "1 parcel did have damage and my bag of pellets where open I told customer service to let them know do maybe pack them differently."
• "A great firm; but unfortunately the mask ops single rod sleeves are not fit for purpose, will not take the big bits and far too tight."

Customer Service

Pros:

• "Fantastic job by TFT, I will always remain grateful and seriously recommend them for their customer service and excellent choice of products/deals."
• "Staff more than helpful. I needed to know the internal dimensions of a carryall bag and George kindly measure the inside for me."
• "Every time I order I am never disappointed. I have had two finance deals over the last couple of years and they've run smoothly without issues."

Cons:

• "Terrible experience with these customer service not good."
• "Poor and rude customer service. paid for next delivery, made a plans but item not arrive yet 4th day late."
• "Would never use these again, communication is a joke, no phone lines, emails answered in 2 days, different person answers so you repeat yourself."

Delivery & Returns

Pros:

• "I ordered a Brolly System Tuesday of this week. It arrived today Thursday. A real nice place to deal with."
• "It was even delivered three days ahead of the expected date. Full marks and I will be ordering again when I need something they have!"
• "Made multiple orders from here and all have been delivered on time in good packaging."

Cons:

• "Trouble yet again with order and customer service as soon as ask for refund your fobbed off while they try hang onto your money hoping delivery will arrive."
• "Terrible dispatch for delivery and communication!! Long story cut short. I Wasted days waiting in for delivery."
• "I ordered my reels 10 days ago and still I’m without reels and any offer of a refund. Yodel is being blamed for the hold up."