Address: 52 Low Petergate, York, YO1 7HZ, United Kingdom
Phone: +441904404211
Rating: 4.5
based on 172 reviews.
Food Quality
Pros:
"Great drinks, super food and it's a fair price for central york."
"Food was great as always, staff were polite and friendly."
"The food was delicious and they had a selection even for vegans."
"Top class food!!! The buffalo wings to start were fantastic, really good flavour, served hot and crispy."
"The burgers were delicious and just perfect! (Thank you chef) 👌🏻"
"Amazing food, really nice staff and overall just great."
"One of the best burgers that I've had in York."
"INCREDIBLE. We visited here for dinner with friends - sat on a high table by the window which was a great setting."
Cons:
"Unfortunately the burgers were less than average both chicken choice and beef choice, the fries were good."
"The burger was a bit dry and could’ve done with more sauce."
"The food is alright but not great."
"The food wasn’t really worth the wait."
"The burgers were raw and smelled of raw mince meat."
"The chicken in the burger tasted greasy and of burnt stale oil."
"The chicken was very fatty (low quality) and all we could taste was the fryers it was cooked in absolutely dripping with oil/grease."
"The burgers were extremely underwhelming and small, no lettuce and no where near enough sauce."
Service
Pros:
"Super nice staff and the place is nicely busy!"
"Staff were amazing and super helpful to get the electric wheelchair for one of our party in and out."
"Katie, who was our waitress, was super nice and swift and always ready to help."
"
Staff were very friendly and welcoming too."
"Service with Holly was exceptional, very warm, professional and happy!"
"Enjoyed the food very much. Nice relaxed vibe where the staff were genuinely helpful."
"Staff and service was efficient."
"The service too was really high level our waitress was lovely."
Cons:
"The service is a bit slow - we waited a while to place our orders and even longer to get the bill."
"It’s a good thing we did because the service was incredibly slow. It took a long time to order."
"Took over 30 minutes for our order to be taken, another 40 minutes before the burgers arrived."
"The service was extremely slow and I had to ask how long the food was going to be after 45 mins."
"We waited almost an hour for our food, he did apologize and we know it wasn't his fault."
"We waited and being ignored by the staff despite trying to get someone’s attention."
"The service was awful!! Well everyone around us had good service we didn’t even get asked if the food was ok."
"Slow service - only managed starters in an hour and a quarter (but no plates to eat them off)."
Accessibility
Pros:
"This restaurant is advertised as accessible on Google."
Cons:
"Sadly it is not. I called to book a table 2 days in advance of coming to the restaurant and was assured that the restaurant was accessible and had an accessible toilet. However, on arrival, two staff members came out with a ramp that they were completely unaware how to set up over the steps on entry."
"Many wheelchair users would find this dangerous."
"Please source another ramp that is not two separate slats that need to be lined up as this in reality is not accessible for wheelchair users to independently use as they have the right to do."
"Please train your staff on how to safely set up the ramp to give users some confidence that they aren't being put in harms way."