Address: 28 Shore Rd, Poole, BH13 7PJ, United Kingdom
Phone: +441202708346
Rating: 3.9
based on 284 reviews.
Service
Pros:
"Great service & friendly staff too!"
"Service was quick and friendly...being a visitor needing directions staff were happy to help so I would recommend a visit here."
"The staff were very helpful and friendly. If you want a special evening this is the place to go!"
"Friendly chatty staff."
"Staff are very polite and its always clean and tidy."
"Friendly staff made us welcome and the setting was perfect."
"Very friendly staff and dogs welcome on a lead."
Cons:
"Genuinely gobsmacked at how poor this place was!"
"When told about these issues, the waiter responded with 'alright', walked off and then we were ignored by the staff."
"For such a great venue, in a lovely location, it is REALLY let down by inflexible and abrupt service."
"Upon arriving at Jazz Cafe, I noticed that the staff was disorganized and unfriendly."
"Food was mediocre at best extremely overpriced and the service was awful."
"The 'Manager' refused to be seen when requested."
"Not a great experience, please train your staff to smile and welcome your customers."
Food Quality
Pros:
"Carrot cake was really nice."
"Food was delicious we had chicken soup with side dishes salt & pepper squid & whitebait. So tasty and filled us up already for our walk back 😋."
"Bacon sandwiches are well filled and cooked just as you would want them to be with a choice of good quality white or brown bread."
"The food is amazing and the fajitas looked great, the smell fills the restaurant."
"Food worth the money too, generous portions, good chips (one of my benchmarks) and really decent accompanying salad (more than just a few token leaves that you get in some places)."
"Great quality food and decent portion sizes."
"The food was amazing and the steak was exceptional."
Cons:
"The food was disgusting, couldn't even manage to get doritos or a wrap to taste nice, cheap ingredients, slimey frozen vegetables rather than fresh salad."
"The fish was dry and overcooked sitting on top of a large portion of very dry tasteless chips."
"£11 for salt and pepper squid which tasted ok but very overpriced."
"The bacon was dehydrated rather than cooked and the sausage was a cheap chippy style sausage."
"Very poor quality of food. Ordered fish and chips. There barely no fish and chips were cold."
"The fish and chips had today where honestly the worst I have ever had. Soggy batter, tasteless cod (i would say frozen) unsalted chips even though asked for and also the strangest texture."
"Sadly, the food was very disappointing with microwaved, overcooked scrambled egg and lukewarm ingredients prepared with little care and attention on the breakfast platter."
Atmosphere & Decor
Pros:
"Decor is fab with a grand piano, double bass, various musical artifacts."
"Lovely cafe right on Sandbanks beach."
"The atmosphere in the cafe is adorable and very homely."
"Lovely atmosphere of a cafe situated overlooking the beach, liked the jazz/musical decor."
"Pleasant seating area and clean loos."
"Live Jazz on a Sunday makes it true to its name, and is a lovely atmosphere."
"Gorgeous place, lovely atmosphere."
Cons:
"The floor is filthy and the tables are not cleaned between customers."
"The cleanliness inside the premises left much to be desired. The tables were dirty, and the floor seemed like it hadn't been vacuumed in quite some time."
"The table was dirty and hadn’t been sanitized."
"Tables weren’t cleaned down properly at all between customers."
"The outside looked like a rubbish tip with so many take away cups mounting up the bin and overflowing onto the floors."
"The tables could do with a more regular cleaning system, the last time I visited they were sticky, also had a fruit fly issues in the main dining area."
"It's been a little while since I've been. The cafe seems much more open, light any airy which was really good."
Value for Money
Pros:
"Yes it's on the more expensive side of normal but to be expected for this area and not extortionate."
"The coffee and cake deal is great value."
"The starters are worth every cent !!"
"Great quality food and decent portion sizes."
"However the quality of food is really good and is served quickly so I can forgive the price."
"Food worth the money too, generous portions, good chips (one of my benchmarks) and really decent accompanying salad (more than just a few token leaves that you get in some places)."
"The food was amazing and the steak was exceptional."
Cons:
"£12 for a fry up that you'd expect to pay £6/7 for."
"£11 for salt and pepper squid which tasted ok but very overpriced."
"Would not recommend. Very over priced, especially because you need to wait in line to order your food at the bar, so it feels more like a take away joint than a restaurant."
"The food is a bit expensive £6 for a sausage cob and £5 for granola!?"
"It is also the most expensive cafe by far in the local area. £15 for a breakfast."
"This place is overpriced and service was awful."
"Very expensive even for snacks."
Accessibility & Accommodation
Pros:
"Dogs welcome, v friendly."
"You can have a breakfast, a meal or just a drink and head to the beach straight after."
"Dogs well catered for with big buckets of water."
"Easy place for cyclists to park themselves in full view of their bikes."
"They even cater for weddings!"
"The food and drinks are lovely and dogs welcome, really enjoy listening to the live jazz bands."
"Welcomes dogs and sandy feet."
Cons:
"Doesn’t cater for allergies."
"No facilities to change a baby and was told to change him on the table or the chair. Absolutely disgusting."
"Sadly, dogs are unable to go on the beach until October."
"Need to step up their C-19 game."
"Can't walk between tables without almost stepping on a dog."
"Even though they serve plain chicken in salads and nachos they could not substitute this in a cajun chicken wrap which for someone with allergies these days is poor."
"They do not cater for vegans or allergies, so I asked for a side of beans and toast, as that was all I could of had - they refused."