Kwik Fit Plus - Chichester - St Pancras Reviews Summary

Customer Service

Pros:

• "They were helpful, professional and friendly."
• "Thank you to Chris at Kwik Fit Chi for helping me out with a tyre repair just before they closed! Very kind, quick service and cheered me up after a long day working at the local hospital. Top man!"
• "The staff were quick and professional and helpful."
• "The team were extremely helpful and looked at our car straight away so we could get back on the road."
• "Fantastic experience here every time."
• "Very friendly staff who were quick to diagnose the issue and fix it for me."
• "The guy on reception and the young man who done the job were very, very helpful."

Cons:

• "Asked for the cheapest tyre, a £100 later, left the premises feeling miffed as the service was just rude & appalling to say the least."
• "Will not be heading back."
• "Once they find out that I have a fleet car I am treated terribly."
• "So a very quick service, but terrible attitude to customer service, will charge you for anything they can, will fail your test to make you come back in order to get more money out of you if they can! AVOID!"
• "Raised issue with Kwik Fit and was advised Chichester store manager would respond in two working days. No response received."
• "On arrival at reception I was greeted by an unfriendly reception member."
• "The reception Staff at the Chichester centre are very rude and are not very welcoming."

Pricing and Charges

Pros:

• "Kwik Fit were great, they replaced the valve immediately and did not charge anywhere as much as I had been quoted elsewhere."
• "Very fair pricing, too - on occasion I've even come in with what turned out to be a non-issue and not been charged."
• "The service was very efficient and quick, together with very competitive prices."
• "He took the tyre off for me and let me take the wheel away to get it repainted, then put the tyre back on for me, and didn't charge me a thing!"
• "These guys are a cut above your average Kwik Fit. Over the years they’ve patched up tyres (no charge) and helped me with seized locking nuts."
• "They replaced them for free. Which normally a cost of £50."
• "They also refused payment which was absolutely wonderful 😀."

Cons:

• "Service was fine but felt I was overcharged massively for a single tyre and wiper blade."
• "Price of £429 seemed a bit expensive."
• "Was advised that headlight aim was incorrect and was told 'so we've just sorted that out for you' and was charged a whopping £22.50!"
• "Went in with a slow puncture and was told that I need a new tyre but they didn't have a compatible tyre, so quoted me £150."
• "I booked on line to have 2 new tyres fitted at home-got a call the next day to say they couldn't come on the day I booked and the nearest was 2 days later which was no good to me so we agreed I would take the car to nearest Kwik fit centre.While there I decided to have wheel alignment/tracking checked and I said maybe they would do this for free as they had let me down.with the mobile fitter to which they said noand the.cost to me was £58.95 which I think.is well over the top."
• "The company's way of adding on extras without asking first. I had to ask for 2 year tracking to be removed."
• "Following their invitation to contact them I did so but they wouldn't even comment on why the wheel balancing cost so much."

Quality of Service

Pros:

• "Had two tyres changed and tracking done. Within two months of very light use the new tyres show clear issue with the tracking."
• "Superb experience at Kwik Fit Chichester today."
• "Works completed within an hour."
• "Great service, friendly and helpful. I'll be back with my next tyre problem."
• "Good location close to the city centre."
• "Everything was explained to me and It was clear the team cared about their customers."
• "Call them in the morning and was given a time at midday, they took the rear mounts for my cars exhaust, within 20 minutes the exhaust was secured and the job completed."

Cons:

• "Good service but I have lost the trust with staffs as I had to leave my car there for tyre change, later I was informed by one of the staff that the tyre master key was missing which clearly was in my car prior to arriving at the garage."
• "The only gripe was, the card machine was not working so I had to pay cash."
• "Booked one tyre replacement and accepted offer of free alignment, brake and battery check... The free brake and battery checks were not done."
• "Poor work. Didn’t pressurise the brake system, broke the sensors on the car and cost me more money to get it fixed at a reliable mechanics."
• "The heating controls had been moved from the original position. Why touch heating controls to fit tyres?"
• "The entrance, however, is fraught with danger. When entering from the main road there is no indication that a vehicle is exiting the garage."
• "When I got into our car I noticed that there was a dirty screwed up seat cover on the drivers seat."