Kwik Fit - Chorley Reviews Summary

Emergency and Same-Day Services

Pros:

• "They were able to fit me in and repair it no problems."
• "Really happy with the excellent service."
• "Forgot to book in my MOT so I contacted Kwik Fit and they fit me in the same day."
• "Tyre pressure warning light came on so phoned Kwik Fit in Chorley and they told me to just turn up."
• "Had a split in side wall and was told it was OK and they did not have the time to do it and would need to book it in."
• "Damsel In distress this Saturday, screw in tyre!!! Went straight into Kwik Fit Chorley as I’ve been there a few times and always got great customer service."
• "Managed to get a cancellation slot and seen within half an hour of making a call to the branch."
• "Prompt, friendly, professional service at a good price."

Cons:

• "Did not actually get to this depot, because I needed the repair faster than could be given."
• "Man on desk at arrival was blunt and unprofessional, was ready to lock up and go home if the staff didn't turn up!"
• "Said that they could fit me in and when I got there they was rude and ignorant."
• "Booked my motability car 1pm to get 2 tyres made to wait 1 hour and 30 min for the 3rd time."
• "When we turned up, we were told we couldn't have a tyre because their computer system was down."

Customer Service Experience

Pros:

• "Special thank you to Jack. He was so helpful and knowledgeable."
• "Visited today to try and establish the cause of some concerning noise the car has been making. Matt was incredibly helpful."
• "Very polite gentleman at the reception who communicated well with me."
• "The young man was very pleasant indeed."
• "The service was slick quick and by far the best customer experience I have seen and experienced in 10 years."
• "Great service at KwikFit today, Ali kindly squeezed us in to repair our car at short notice."
• "Very impressed by the helpful service I have received from Kwikfit, Chorley, and by Ethan in particular."
• "I don't often leave reviews but I need to comment on the excellent customer service I received yesterday."

Cons:

• "He didn’t even open the bonnet and he start to say something need to change at all from inside."
• "The guys were courteous and did a good job the only down fall was the price of a new tyre."
• "Man on desk at arrival was blunt and unprofessional, was ready to lock up and go home if the staff didn't turn up!"
• "The suggested repairs totalled £960, the actual legal repairs to ensure it passed its MOT were £100."
• "I was stood waiting for 10 minutes before I got seen."
• "Staff are rude took 2 hours to change a tyre."
• "Spent a fair amount of money getting 6 new continental tyres fitted to 2 vehicles. The car was jacked carelessly and they've damaged my exhaust."
• "Not only the most unhelpful customer service in many years but unbelievably rude and dismissive with it."