Buckley Tyres- Team Protyre Reviews Summary

Customer Service

Pros:

• "Can’t praise this team highly enough, their experience really sets them apart."
• "The service here is always friendly, prompt and the staff knowledgeable about the tyres, exhausts, tracking and four wheel alignment needed for most vehicles."
• "They always offer best advice along with a friendly and efficient service."
• "Extremely friendly and helpful staff went the extra mile to fit in my urgent repair and completed on time and at the quoted price."
• "Immediate response to my inquiry by way of competitive quote & stock availability."
• "Always friendly and welcoming and nothing is ever of any trouble."
• "They were more than obliging and welcoming from walking through the door..nothing was too much trouble!"

Cons:

• "No apologies and a refund was not offered until I asked for it."
• "The lad who changed my one tyre must have been in holiday mode because he seriously lacked urgency."
• "I was made to wait 47 minutes, then told to park by the Bike MOT area."
• "The lad with the tablet doing the booking system was to me the far laziest of all the staff."
• "The gentleman that greeted me was moody and abrupt."
• "Always ringing and ringing then someone lifts the phone and puts it straight down."
• "Very disappointed with the service provided on my last visit."

Pricing

Pros:

• "Very reasonable prices too."
• "Very reasonably priced."
• "Plus their prices are good, and they even gave me discount for buying two!"
• "Thought I needed two new tyres paid for the tyres but on closer inspection was advised that they were still good .. money back 👍👍."
• "Great quality tyres at normal prices that we can all afford... No hidden extras."
• "They have fair prices for all in fitting."
• "Asked how much said somethings in life are free."

Cons:

• "The prices have crept up each time I have returned."
• "I was quoted £20 more than the website price."
• "What a rip off. If I had gone online to their website, I could have saved nearly 12.5% on the two tyres."
• "Phoned for a price after their website was down it was a lot more expensive."
• "Unfortunately they are no longer competitive."

Efficiency

Pros:

• "You could guarantee to be in and out in under 30 mins with 4 tyres changed."
• "Was in and out of the place within 15mins."
• "They always do a quick job!"
• "The fitting was quick, professional and value for money."

Cons:

• "2hrs to change two tyres on a while you wait service."
• "I still had to wait 30 minutes."

Quality of Service

Pros:

• "All staff tightened the wheel bolts with a torque wrench in star formation - this is how it's supposed to be done."
• "Honestly the best place i have been to."
• "Very professional, had two new Mitas E07+ tyres fitted to my F850GS adventure motorcycle."
• "Had tyres changed on my E.V. this week - they knew to jack it up in the correct places to avoid damaging the battery underneath."
• "Always a first class service here."
• "They always give a great price, service is excellent and they are happy to rotate tyres for better wear or let you know you can wait a while before changing them."
• "Puncture repaired... Even checked and made sure all tyre pressures were correct without asking."

Cons:

• "Scuffed my bike wheel & resprayed twice, first time was the wrong colour."
• "Also scuffed my car alloys."
• "The worst thing, he was changing the tyre on my alloy which was in the boot as I had the spare on."
• "I had to take the car back as it was dangerous to drive it."