Address: 5 Haywood Rd, Mapperley, Nottingham NG3 6AB, United Kingdom
Phone: +441159692222
Rating: 4.8
based on 162 reviews.
Customer Service
Pros:
"Always sort me out, excellent customer service."
"The lady on the reception was also lovely."
"Really pleased with the service I received. Very polite and friendly receptionist."
"The staff were friendly helpful and knowledgeable."
"Very knowledgeable helpful lady on reception when you call."
Cons:
"Tried to con me out of a lot of money and have put things on my cars MOT record for life for no reason."
"I won't be visiting ETS again, neither will my partner and the rest of my family."
"The customer service on the desk was terrible so I won't be using them again or recommending them!! AVOID!!"
"What followed is me 'trying' to talk to an extremely impolite & condescending female who butts in every time I try to say anything."
"I'm very very disappointed with ETS Nottingham."
Quality of Work
Pros:
"When the car was ready it drives like a brand new."
"Took my car up at 17:15 and by same time following day had completed the work at a fair and excellent standard would fully recommend them for any small or large job."
"Fixed my puncture perfectly!"
"Whether mechanical or electrical, they are the experts you can rely upon, and their charges are reasonable."
"The service and work ethic is spot on, honest and reliable."
Cons:
"The car wasn't properly diagnosed. After spending nearly a thousand pound my car was still having the exact same issue. The receptionist wasn't friendly either."
"ETS (Mapperley) broke my locking wheel nut key... They then refused any responsibility to do anything."
"Great service but really REALLY expensive. They charged me almost £1000 for 4 tyres and a tracking check."
"However, then I noticed the old balancing weights had been unsympathetically scraped off of the alloy... I’m very disappointed with how my car has been treated in this case so I’d be skeptical to visit again."
"I asked them to fit a new clutch in my van before I had it fitted I had NO oil leaks after they fitted it I saw oil all over my drive."
Value for Money
Pros:
"The price ended up a little bit cheaper than expected."
"Very good value, courteous service both from the receptionist and from the mechanic."
"Great experience at Eden tyres and servicing, had a nail in my rear tyre was priced £137 for a new tyre whilst waiting the mechanic came to me and said why did I want to change the tyre, I replied because it has a nail in it, he then said well I can repair it and save you some money."
"I needed a new valve and tyre pressure sensor, they fitted me in really quickly and it cost a lot less than I'd been quoted at another garage."
"Even when I’ve expected a part to need replacing, they’ve checked it and deemed it fine which surely proves they are not just after your money."
Cons:
"These lot are a bunch of crooks."
"However, I was told at ETS that I needed two new tyres because the treads were low. This was somewhat dubious as I'd just had an MOT and they weren't even picked up as minor faults."
"Get a second opinion is my advice... My advice is go get a 2nd opinion when going to ETS as it would of cost me £376 for work that wasn't needed :("
"They tried to scam me and tell me my head gasket went and asked me for over a grand."
"Very poor had a four wheel alignment told the front wheels were out £29 rear tyres continued to wear on edge took it back told me it wasn't the alignment it was suspension problem."
Amenities
Pros:
"Thanks for the free drinks from the machine while we were waiting- they were better than Starbucks!!"
"Free drinks and wi fi."
"The waiting area is comfortable and has free tea/coffee."
"Nice new reception too, don’t need to wash my hands anymore when I get home."
"Lovely clean reception/waiting area."
Cons:
"update! 6 days later and still no response from ETS, looks like they like to respond on here to negative comments but will not respond to emails sent at their request?? go figure!"
"Trying to use sms to inform me the vehicle is ready – which failed – I didn't receive a text."
"Stood for 5 minutes waiting to enquire about having 4 tyres fitted no one came to speak to me so left. Poor experience."
"Forgot to put dust cap back on."
"The only letdown was I had a discount voucher for 10% off but not allowed to use it and no reason why 👍."
Recommendation
Pros:
"The most important thing is that myself and my friends/colleagues trust Eden tyres and that is invaluable."
"Was recommended to ETS a few years ago by a friend and used ever since."
"Would recommend."
"I would recommend Eden Tyres unreservedly."
"Very trustworthy garage and I would recommend this garage to absolutely anyone."
Cons:
"I won't be visiting ETS again, neither will my partner and the rest of my family."
"The customer service on the desk was terrible so I won't be using them again or recommending them!! AVOID!!"
"Like most people being offered a bewildering amount of options when it comes to car repair, customer service is one of the things that is most important to me, and on this occasion ETS let me down, and I won't be going back."
"I'm very very disappointed with ETS Nottingham."
"They look like the same professional outfit but their prices are higher, quality is lower and they'll definitely tell you extra work is needed even if it's not!"