Address: 81 Barn Rd, Norwich, NR2 4UB, United Kingdom
Phone: +441603305600
Rating: 3.9
based on 205 reviews.
Customer Service
Pros:
"Very professional service had an mot done and was explained in detail the results."
"Flat tyre found as we were to leave for a long drive to Scotland this Sunday morning. F1 Autocentres were really superb."
"Very professional and trustworthy, and will definitely be getting the repeat business from me as a result."
"Really impressed with these guys. I have used them twice now, most recently for my MOT and they are so friendly, professional and really helpful."
"Great experience today, brought the car in with a noise that I couldn't locate...had it sorted in no longer than 20 minutes and back on the road."
"Very pleasant customer service and will definitely use Formula One Autocentres in the future."
"The gentleman that handled my case was very courteous and professional."
Cons:
"Called them to complain and asked for some of my money back, not a full refund for the time and money wasted and still not repaired but was flat out refused by the manager."
"BUYER BEWARE SOME OF THESE LADS ARE JUST NOT GOOD PEOPLE AND DON'T DESERVE YOUR BUSINESS."
"Despite the heavy prices they did not carry out any of the services they mentioned."
"Poor all round, no time slot, couldn’t remove the wheel as they damaged the lock nut."
"Booked a service, and received a phone call trying to upsell £850 of work... Terrible customer service, couldn't even print out a receipt for service/ quote for 'required work'."
"The guy who was on reception has extremely poor customer service."
"The management was unempathetic when I brought up the issues and was dismissive towards my questions."
Quality of Work
Pros:
"They found an issue with the tracking and that was resolved."
"Sebastian and his mechanic were also supposed to be finished and on their way home at 6 but instead both stayed behind to ensure my car was finished so I didn’t have to be inconvenienced any further."
"Had a punctured tyre about 100m from the autocentre. Had us all fixed up on a sunday within 20 mins at a very reasonable price."
"They managed to combine jobs to save on labour costs."
"The pricing is fair and I was very looked after."
"The guys are always honest with what work is essential and what's not and won't do any work without checking with you first."
"A very efficient and friendly team. Can highly recommend!"
Cons:
"Appalling business. Repair my car fortnight ago cost £1000+... Appalling 5 day for a handbrake repair on MOT."
"Car came out of workshop and when I drove home I was covered in grease and oil from steering wheel."
"Got a good price on my tyres, they also did brake pads at a moments notice, all was looking good. The cream leather was left absolutely filthy and god only knows how they managed to crack my windscreen!"
"Booked my car in online at the Norwich branch for air con clean and re- gas...car hadn't been booked in despite receiving two confirmation emails."
"Upon collecting I was told the price is different in store than on the website and they applied the maximum charge with additional 'Specialist oil' they cant specify and I didn't ask for."
"Had my car in with these guys last month and despite the amount paid, my car still isn’t fixed."
"When i drove back and pointed out the issues the response was.. 'well you wanted it quick and I dont know where the original bolts are'."
Value for Money
Pros:
"Booked online and got for under £25."
"Great customer service, booked in for MOT and service the day before and this was no problem."
"Had MOT today. Booked online and got for under £25. Car went in at time scheduled and MOT technician thorough and helpful."
"Everything, from the ease of selecting, ordering and booking in for a pair of tyres on my VW Tiguan was straightforward, reception was friendly and helpful."
"I booked my car in for 4 new tires and was called by the manager to let me know that they would be very busy on the day of my appointment, Would it be possible to come a day earlier this I did and I received excellent service fast and friendly and a great price at least £100 cheaper than the nearest quote."
"Booked everything online this year and I'm pleased to say that the 'online' to 'in-branch' experience was seamless."
"Prices are normally pretty reasonable and turn round time is good."
Cons:
"They will rip you off."
"Booked a service, and received a phone call trying to upsell £850 of work... Tyre replaced and CV gator replaced at my normal garage for under £150 quid."
"Booked service through Groupon. Thought was a good price, until l got the phone call."
"I trusted this garage for 7 years running with my service and MOT; the last time I took it in with a pre paid service and MOT, they decided I needed an additional 500 worth of work on top of my 140 already paid."
"Very Poor, prices were very very high, wanted over £200 to carry out a very basic repair that I did myself."
"Took my car here for a second opinion after being quoted £450...Formula One took a look, said they would clean them and check they would pass. It took them 30mins and saved me over £400!!"
"I have been sold tyres that are dangerous and not approved by my vehicle manufacturer, which have adversely affected the safety and handling of our car."