Address: 2 East St, Southwold, IP18 6EH, United Kingdom
Phone: +441502218120
Rating: 4.6
based on 268 reviews.
Food Quality
Pros:
"Excellent fish & chips, fish cakes particularly good - best we've ever had!"
"Lovely fish in crispy batter and some of the best chips I’ve ever had! Not greasy at all, crispy on the outside and fluffy in the middle."
"Literally the finest takeaway fish and chips we've ever eaten."
"Freshly cooked to order. Light, crispy batter which isn't greasy. Piping hot fish which is not overcooked. Generous portions."
"Fantastic fish and chips!!"
"Probably the best fish, sausage and chips I've ever eaten."
"The fish is always moist and crispy, and the chips are delicious."
Cons:
"Overcooked fish and dark brown hard batter."
"The worst fish and chips I’ve had in a very very long time! Greasy, over cooked, fish had the texture of frozen fish - such a disappointment."
"Not as good as previous visits. Fryer needed oil changing as was evident in batter."
"After waiting 20 mins outside for our order we was very disappointed batter burnt hardly any fish inside."
"Unfortunately the food we were given today which we had been lead to believe would be excellent was far from it. It was over cooked and greasy."
"The fish was crispy but had no flavour the chips were again cooked well but after a few they left a bitter oily taste in my mouth."
"The Plaice that I had was awful, like it had been soaked in water.....it was like mush."
Service
Pros:
"A lovely, family friendly place. The food was delicious and the staff warm and helpful, even keeping up a smile when the queue was virtually snaking out of the door."
"First visit, well organised one entrance and out the other end of shop. Buzzer given to advise food is ready."
"Staff were friendly and efficient."
"Great service from happy staff, you can't go wrong."
"The staff was friendly and respectful, we were impressed by their organization."
"The service flow works well and the lady passing out the meals was extremely efficient and a good people person."
"Nice friendly staff providing a great customer experience."
Cons:
"Poor service cannot even provide proper packaging my fish fell out of the bag."
"Whilst everyone is struggling with Covid it is no excuse for rude and unhelpful customer service."
"Staff rude, food average, one star."
"Took an age to order, the assistant completely got our order wrong."
"After a lot of back and forth we finally got the correct food but was made to feel like a thief/liar in the process."
"They are busy so expect a wait. The server was very abrupt and not friendly."
"Awful service! We waited for 20 minutes for just 2 portions of chips with more than a dozen people who ordered after us getting served before us."
Value
Pros:
"Well organised, very busy and surprisingly reasonable on price."
"Good portions especially in the children's meal. Prices pretty good."
"Eat your heart out Harry Ramsden and Aldeburgh. This is the best fish and chips I've ever had AND the price was reasonable."
"Good size portions. Reasonable price."
"Prices were quite reasonable too."
"It was very well priced."
"Perfect local fish and chips, excellent quality, large portions and very reasonably priced."
Cons:
"Our food was very over priced, and very mediocre."
"Very pricey..... OK, it's Southwold but £3.45 for a bag of chips seems excessive compared to Beccles not too far away."
"But most of all the cost did not match expectations couldn't recommend this place due to throwing most of it away."
"How this place has the cheek to charge £2.25 for a bag of rancid foul tasting chips beggers belief."
"Really not worth the £25 we spent on two portions of fish and chips."
"Chips at £5.90 per portion very expensive even in todays financial climate."
"Just under a tenner per person for fish and chips so on the pricier side."
Atmosphere & Location
Pros:
"The seating area is very small - so I recommend eating by the seafront."
"Perfect location with fantastic food, great quality fish and awesome chips too."
"Plenty on benches around to sit and watch over the seafront."
"Perfect location to grab a beer from the Nelson and take a bench overlooking the sea for an atmospheric lunch or dinner."
"If the weather is good, turn left out the shop, go past the Nelson pub and then turn left again on the front. You’ll find a lot of benches where you can sit and enjoy whilst watching the sea."
"An excellent pit stop in Southwold, compete your walk after lunch here and then head to the pub.. perfect!"
"Excellent fish and chips in the heart of Southwold, close to the Lord Nelson pub. Batter is crunchy and the chips are perfectly cooked."
Cons:
"The seating area is very small - so I recommend eating by the seafront."
"Reason for not scoring more was lack of seats. There is a small (and I do mean small) seating / standing area but this was full."
"Bijou premises so it's a bit of a squeeze if you want to sit inside on a cold day."
"My biggest complaint, however, is the use of disposable packaging for eat-in diners (we weren't asked) and POLYSTYRENE containers for sauces.... Seriously guys, this is unacceptable in a developed nation and an age of climate change awareness."
"Don't mind waiting but 80 minutes far too long."
"Rude staff! We had an order Infront of us for 20 fish and chips so they just said no more orders for 5 mins which turned into 10."
"Would have given it 5 stars if it wasn’t for the wait, which was rather long."