Tim Hortons Reviews Summary

Staff and Service

Pros:

• "The staff and service at this franchise are first class so welcoming, attentive, and engaging."
• "Staff (Jenifer and Jasmine if I’m not wrong) were polite and super friendly."
• "really friendly staff. Food was perfect and didn't take long."
• "The lady who served me was amazing, her name was Clara, always answering my stupid questions about the menu with a smile on her face."
• "Managers and all staff have been so welcoming to the kids."
• "The staff are super friendly and helpful, this place is one of the places you should not miss!"
• "My first visit was not the best experience. My order was wrong, but head office rectified the problem."
• "I was served by Demi and what a delight she is! Super friendly and knows her restaurant inside out."

Cons:

• "Disappointing, Ordering process on screen similar to other restaurants but doesn't seem to be able to customise your food."
• "Wrong burger was given twice! Ordered a nacho chilli double burger, received a chicken burger."
• "Really good food! Unfortunately, the food was let down by the service."
• "Absolutely shocking experience, they messed up my order 3 times and refused to fix it in the end."
• "Rude staff, I asked for an Iced French vanilla latte and got given a hot one."
• "Sahal was rude condescending and incorrect when taking an order."
• "Good enough food on the breakfast menu. Coffee was good, however the hash browns weren't amazing but was still enjoyable."
• "Understaffed and one that was there serving (SIHAL) was very rude and requested that I hurry up making my order."

Food Quality and Variety

Pros:

• "Great selection of donuts and timbits."
• "My daughter and I come here every other Friday - the restaurant is always very clean and calm, the food is great."
• "Delicious food. Different options from typical menu that we find in regular food joints."
• "Coffee is amazing, French vanilla is a must try!"
• "If I was to complain about anything, it would be the quality of the whipped cream, it disappeared far too quickly into the hot drinks."
• "The best donuts and coffee in Northampton."
• "Chicken nacho burger was nigh on the tastiest I have ever tasted."
• "The burgers at Tim Hortons are generally well-prepared and flavorful, and the baked goods are fresh and tasty."

Cons:

• "Had a chicken burger meal which was ok, flavour needed a little extra something."
• "I had both doughnuts and timbits and they're awful. They're basically like a cake. Dry and flavourless."
• "The doughnuts always taste like they are a day or two old."
• "Dough it's however have an odd aftertaste, not the first time it has happened with the store."
• "Ordered at one of the screens by the door. My food arrived promptly. I had a Nacho Chilli Cheese Double Cheeseburger. Had a slightly sweet sauce in it."
• "£30 for an anaemic burger. Uncooked waffle fries. Gross Maple shake that tastes artificial."
• "I love the freshly brewed tea, amazing taste. Unfortunately the last 3 visits the tea has been very luke warm."
• "So disappointed. Had been really excited to try Tim Hortons."