Simply Fish Reviews Summary

Service

Pros:

• "The manager, Jill is very helpful and always provides good service."
• "Clean and very attentive staff."
• "The seafood soup is outstanding and a culinary highlight of our trip to the UK."
• "Fantastic service - thank you to all the staff for the hard work."
• "Lovely atmosphere with friendly staff and first class service!"
• "Our waitress was friendly, knowledgeable and efficient....nothing was too much trouble."
• "The staff were friendly and attentive, and made sure we had everything we needed throughout our meal."

Cons:

• "Took a while for staff to serve us even though the place wasn’t that busy, had to wave to get served drinks."
• "The service was slow, but when friends of the staff came in they were just chatting."
• "Took 20min to take our drinks order then pushed for all orders at 7.05."
• "Very slow service We would never return."
• "We then waited a fair while for someone to take our order."
• "The service wasn’t that great, I was ignored for the first 3-4 minutes."
• "Completely ignored by 2 members of staff for about 5 minutes, while waiting at the 'wait here' sign."

Food Quality

Pros:

• "Homemade smoked Haddock fish cakes really good."
• "Take-away fish & chips had delicious and decently sized 'regular' portion."
• "The buttered ciabatta was very tasty too."
• "Had the homemade fish cakes myself, wow; wife had grilled plaice so gluten free options available."
• "We had lovely, fresh fish and chips, including one skate. The batter was beautiful, crispy and light."
• "The mussels were delicious, chips were great and thoroughly enjoyed my food when it eventually came."
• "The food was very pleasant - perhaps not the most expansive menu and but I guess the clue is in the title!"

Cons:

• "Food was out quickly but was very average and for what we were served also very expensive."
• "Very disappointed with this place. Food was out quickly but was very average and for what we were served also very expensive."
• "Greasiest fish and chips I've ever had in my life."
• "Whilst the fish and chips and fish cakes were nice they were nothing special."
• "Wasn't too impressed with, your take away jumbo fish and chips. Not what I'd call jumbo and fish was quite dry and didn't taste fresh."
• "The fish was even greasier, and had no flavour."
• "Fish was mushy inside and batter greasy."

Value for Money

Pros:

• "A little expensive (£15.50) but I honestly couldn’t fault it."
• "Prices on the high side, but good product, so balanced the outlay!"
• "Value for money."
• "Only negative it is a little pricey however still worth it!"
• "The best fish and chips in the area and at such a great price."
• "Fairly priced for what you get."
• "Prices are reasonable, taking in account the quantities, freshness and the location."

Cons:

• "No customer should have a tip forced upon them, the service was ok but I’ve had better."
• "Very overpriced for very average fish and chips."
• "Kids portions 10 quid then had to buy them drinks food av sat in resturant my curry came in a takeaway tub on my plate with fish and chips and 10% service charge added."
• "We thought it was overpriced and my partner's fish was wafer thin."
• "The bill however for two meals and one tea was over 35 pounds. This did nt add up to the menu charges."
• "Pretty expensive for what it is."
• "Meal was nice but the meal for 2 cod and chips and fishcake and chips and 1 tea was drastically overpriced £35."

Atmosphere

Pros:

• "Walk in restaurant (you can't book). Good atmosphere."
• "Lovely fish restaurant on the front in Brixham - huge windows and plenty of light, always busy/popular so a good atmosphere."
• "The atmosphere was jovial and warm, with the dishes being served fresh."
• "Love the vibe - posh fish and chips in a lovely setting."
• "Just had a fantastic lunch here, great table service and atmosphere, owners were very friendly and happy to chat."

Cons:

• "The atmosphere was one of staff were stressed or disinterested."
• "The atmosphere wasn't great either."
• "Very expensive menu compared to other local eateries."

Cleanliness

Pros:

• "Premises are spotless."
• "Clean & tidy environment."
• "The whole restaurant was clean and tidy and very busy."
• "Staff are friendly, premises are spotless, fish is cooked to order so fresh and piping hot."

Cons:

• "The toilets were dirty, no toilet roll and the extractor fan does not look as if it has been cleaned in sometime."
• "Only issue is that the toilets needed a clean, however this is understandable as staff were busy."

Service Charge

Pros:

• "There is a discretionary service charge in your bill that we were more than happy to pay as we would have definitely left a tip."
• "They do put a service charge on which I think you can take off, I didn't as the girls serving were very friendly and nothing was too much trouble so thank you ladies."

Cons:

• "No customer should have a tip forced upon them, the service was ok but I’ve had better."
• "They did omit to tell me that a 10% service charge is automatically added unless you say you dont want it."
• "The staff were polite but not impressed that a service charge was added on, surly that’s a customer’s decision."
• "This review is based on my post-lockdown experience, the reason for 2 stars is the fact a 10% tip was AUTOMATICALLY put on our bill."
• "Simply Fish charged my wife and I an additional 10% “ discretionary” service fee. I asked for a refund which was ignored by the owner."
• "It's a laugh that they add a 'discretionary service charge' onto the bill automatically."
• "Its a shame that SIMPLY FISH CHARGE YOU 10% SURCHARGE ON YOUR FOOD.. THEY DONT MENTION THAT ON THEIR MENUS."