Reeds Rains Estate Agents Hazel Grove Reviews Summary

Professionalism and Communication

Pros:

• "Dean has been very friendly, knowledgeable and helpful when coming out for the valuation of the house."
• "The communication during the process from Dean and his team was fantastic."
• "Sophie who was my designated contact at RR Hazel Grave was very professional throughout the process and answered every question I had promptly."
• "Superb, friendly professional service by Laura Phillips & Sam at Hazel Grove and also Angela at the Cheadle Rental operations office."
• "Laura Furness is an absolute credit to Reeds Rains. She is extremely efficient, helpful and friendly."
• "Dean has been so professional, friendly and is super quick at responding to any queries i have had."
• "Craig the branch manager was also in contact with me regularly and was also very professional."

Cons:

• "Laura extremely unprofessional sending emails about ‘disappointed’ because I refused to release the deposit as the inventory checks showed the same problems as when I moved in."
• "To sum it up, do not be tricked with their amazing behaviour before or while you are their tenant, as they will turn into monsters when that tenancy is done, just like they did with me."
• "Also landlord has his own non licensed work men come into my house when the boiler leaked with water and he even admitted to bot being qualified."
• "Throughout the whole process they were barley in contact to ask where everything was up to with our seller finding an onward purchase etc."
• "If I could give no stars I would. Rang twice to try to view a property to rent and Jake didn’t even bother to call me back."
• "The agent does not even bother to find the reason for withdrawal. Avoid them without any second thoughts."
• "Unhelpful & unprofessional. Prepare yourself for disputes if you're a tenant."

Customer Service and Support

Pros:

• "Would use again. Thanks Laura I am now happily settled in my new home."
• "Moving house is a difficult thing to go through made much easier by Samantha and Neil."
• "This was made completely easy and stress free thanks to the whole reeds rains team!"
• "Really excellent service and outcome provided by Laura at the Hazel Grove Branch."
• "I felt as is I had a helping hand every step of the way."
• "Great experience. Considerate, warm and timely interventions easing us through the letting process."
• "I would highly recommend lettings manager Laura Philips to any landlord in the area."

Cons:

• "No maintenace completed on property through out tenancy."
• "Jobs were closed down by someone in the maintenace department then never followed up once complaint was put in."
• "They are NOT fast in fixing things and simplest problem will take some time, or unresolved."
• "Raised multiple complaints with them and non resolved."
• "Disappointed with the service in selling our property. We chose Reeds Rains as we had a really positive first experience with Elly, however as soon as we agreed we were passed to other people and didnt deal with Elly again."
• "On the day of competition we were waiting for them to send their invoice to our solicitor, which resulted in us, our buyers and our solicitors all having to chase them to send through so the sale could be completed."
• "When vacating, they will have so called an 'independent' (!!!) agent who will penalise you in all the possible ways until you give up your deposit."

Efficiency and Reliability

Pros:

• "Laura Furness at Hazel Grove to arrange and manage a rental of one of our properties. She has provided a first class, professional service in a friendly manner."
• "Jake has been absolutely brilliant!"
• "Laura particularly has made what I anticipated being a complicated process very easy with her great communication skills."
• "If you are a tenant looking for somewhere in the Hazel Grove and Marple area contact Jake."
• "Laura Furness is an absolute credit to Reeds Rains. She is extremely efficient, helpful and friendly."
• "Laura always responds quickly to emails and messages and tried to make the moving process as de-stressful as possible for us and the land lords."
• "Our property was only on the market a few days before they secured a tenant!"

Cons:

• "ok so my daughter viewed a property in Stockport loved it, completed all docs paid fees, and passed credit checks. She was then told the property was hers as this had been confirmed by the landlord after reeds rains communicated with him. Today 23/04/2014, she was told the landlord changed his mind and was not going ahead."
• "Sadly I didn't sell with Reeds Rains, a local independent was able to move faster. Reeds Rains ID checking is very comprehensive which is fantastic, but it does need to move a little faster."
• "Unfortunately after this experience will not use again in the future."
• "I initially put a 5* rating. However, if I could change it to -5*, I would."
• "Definitely the worst estate agency in Hazel Grove without any hesitation."
• "Awful attitude towards my partner."
• "I rang reeds rains hazel grove for an explanation and spoke to the manager there who explained to me that some landlords are nightmares and this often happens."