Printerpix Reviews Summary

Product Quality

Pros:

• "The photos really vibrant and great quality product."
• "The quality of the printing, considering the size, was really impressive."
• "The photo colour changing mugs have only been hand washed after being used after a handful of times."
• "The quality of the items are fabulous."
• "The canvas print captures the essence of our family perfectly."
• "Absolutely loved the fleece I designed. It was extremely well printed."
• "The quality of the blanket material is thin and I worry it won't last but it is soft and cosy!"
• "Photos are clear and it’s lovely and soft and a great size."

Cons:

• "The first was brilliant and I gave you 5☆. Unfortunately this one was not to that standard. A damaged spine at base and tapered grey edges on all of the pages."
• "Every one of my last 5 books are blurry. Every. Single. Book. Blurry."
• "Some of the photos had weird wobbly streaks running through them."
• "The pictures are big too so better seen from a distance."
• "I give 4 stars because there were problems, although I would give 5 stars to Andrew Robello who dealt with them."
• "The writing has been Imprinted backwards and it’s stained."
• "I was very pleased with the photo album I received from Printerpix."
• "The quality is so bad that it’s not even being used for the baby."

Customer Service

Pros:

• "Amy Adams helped me with my query, she didn’t just stick to a script she listened and took on board our point of view."
• "The complaints were handled really well though so I will still use them next year."
• "I give 4 stars because there were problems, although I would give 5 stars to Andrew Robello who dealt with them."
• "A redelivery of my order was offered - (with the instruction to create my design from scratch), to which I accepted."
• "Amy Adams helped me with my query, she didn’t just stick to a script she listened."
• "Excellent customer service from Arthur at printer pix."
• "I am very impressed with the product that I received after using the great design tool on your website."
• "The support I received from Alma Jose was 10 out of 10."

Cons:

• "I have a string of 9 emails from your colleague Mayra asking for pictures of pages and order numbers, which I have completed thee times."
• "My only other gripe is that Evri left the calendars by the door in the rain so by the time I got to them the edges had wrinkled slightly with damp."
• "I did complain and was told on 12th nov I would get a refund. Still waiting."
• "Not happy I was charged double postage for 2 blankets and they arrived in one package over £10 postage was far too much."
• "I have sent numerous emails to be told I can’t have any refund."
• "After spending around 5 hours uploading and designing an A3 calendar the November month had an issue with the cropped photo cutting a head off completely."
• "I emailed the customer services team straight away and I received a response from Amy Adams."
• "Unfortunately the words all welcome were folded over the bottom of the canvas and the canvas was coming away from the back."