Mama Doreen's Emporium Reviews Summary

Staff Service

Pros:

• "Excellent staff very helpful."
• "Staff were lovely, food was delicious (catered for a gluten free and egg allergy without any issues) and the entertainment was brilliant."
• "Staff friendly and accommodating, we arrived half an hour early but were seated straight away."
• "Staff went above and beyond. Buck's Fizz for us both and a cupcake with a candle and all singing happy birthday to my daughter."
• "Service was excellent so friendly."
• "The staff were friendly and efficient, even though they were short staffed but nothing was too much trouble for them."
• "Staff fantastic cheerful and very efficient."

Cons:

• "Arrived and had to wait 20 mins for a booked table."
• "I must say that I didn't find the staff very welcoming nor friendly."
• "The staff I've come to contact with have been inadequate, unprofessional and ill mannered."
• "The staff were nice but there was very few around when we needed them."
• "Waited awhile for a server, but was overlooked a couple times without any word."
• "Poor service dirty crockery left.people dealt with who were after me Tea but no sandwich no apology felt ignored."
• "The service was okay, but not great, with staff largely being stood around talking."

Food Quality

Pros:

• "The vegan savoury platter was delicious. Thought has clearly been put into the components, many of them vegan alternatives to classic sandwich combinations."
• "Their cakes and pastries are works of art."
• "The most amazing cakes and savouries."
• "I can honestly say the cakes were to die for."
• "The food is lovely, the savouries especially."
• "Very helpful staff and food was fab."
• "Food was delicious (catered for a gluten free and egg allergy without any issues)."

Cons:

• "However, a few suggestions... some of the flavours were a little bit too sweet and sickly, or far too unusual for an afternoon tea."
• "However, we got 5 cupcakes, all different flavours, and they horrible, tasted only of sugar, no other flavour came through!"
• "Also I ordered the dairy free afternoon tea and that was very poor; plain sandwiches and the 'cakes' were 2 meringues and 2 macaroons both were dry."
• "The cake selection was underwhelming."
• "The sandwiches were tiny and tasteless."
• "The pretty cupcakes are actually dry and there's too much frosting which is sickingly far too sweet."
• "However, on ordering, we informed the server that my daughter is egg intolerant and although they swapped the egg sandwich for another type they still served her the quiche and meringue!"

Value for Money

Pros:

• "Very good value for money."
• "It is good value for money and priced below competitors."
• "Excellent value for money, would highly recommend 😊"
• "Harrogate prices but really good value for the quality you get."
• "The best afternoon tea by far i can highly reccommend the Tipsy Tea pot afternoon tea great value for money and delicous."
• "The food was excellent and really good value."
• "Great selection and very good value for money."

Cons:

• "food was nice, not really worth £20pp though."
• "so wasted £15, if they had told me that they had sold out then i wouldnt have got it."
• "The amount of food was not much different from the usual afternoon tea you get for £20pp so this was very poor value for what you got."
• "The panini was a disappointment, hardly any filling."
• "Some money off the bill probably would’ve helped with feeling less cheated."
• "The food was okay, but not great, and didn't fill me at all for £12.50."
• "Didn't fill me at all for £12.50."

Ambiance and Decor

Pros:

• "Our afternoon tea arrived quite quickly and the presentation was beautiful and inviting!"
• "A boutique tea room, which did not feel crowded."
• "The decor is quirky and charming, with lots of fun details that add to the overall ambiance of the place."
• "We loved the ambience and the cuteness of the tearoom!"
• "The Christmas decoration was very beautiful."
• "Decor is festive and well designed."
• "The rococo interior was complementary to the setting and worked very well."

Cons:

• "I was so disappointed with the experience of this cafe due to the amount of flies, it was disturbing!!"
• "The only thing I would say is that tea and coffee should be refilled for free at least once given the time you are there and the amount of food."
• "I also found the false flowers on the table so big I couldn't see the girls opposite."
• "What let’s this down is the staff, we walked in and the staff member looked my wife and myself up down and had the look of you don’t belong here."
• "However everything did taste nice and the glittered fruit is a nice touch."
• "The presentation of the food sets it apart from others. The use of small flowers and blending of flavors treat all the senses."
• "The ambience of the place is very special and it is beautifully decorated."

Customer Service

Pros:

• "What an experience this morning from walking in without a booking and the service was fantastic the lad who welcomed us at the door was brilliant credit to the shop and the young girl who serviced us also thank you and see you again at Christmas when we come back we certainly will be seeing you again first class service break fast was great me and the wife loved it."
• "Thank you for making her birthday such a memorable occasion."
• "The staff are very friendly and the service is prompt."
• "Very friendly service and atmosphere."
• "The staff couldn't do enough for you."
• "Really wonderful service, delicious food and drinks!"
• "The service was great."

Cons:

• "bitterly disappointed"
• "Place was highly recommended by friends so I decided to try this Saturday AM... Left the place without dining, very disappointed."
• "Very disappointing experience, we will not go there again."
• "So disappointed with the customer service, I am still waiting for an email/phone call back regarding a missing delivery."
• "Been here 3 times, won't be going again... Nope got to be bettys for me."
• "Food was lovely, but service was poor... disappointing for my brothers 65th birthday, will not be returning anytime soon."
• "Was really disappointing. Afternoon tea to go Made a series of mistakes. Hair in scone, dietary requirement which we told them about was missed."