Rough Hand Made Reviews Summary

Category: Bakery

Address: Britannia Pavilion, Royal Albert Dock, Liverpool L3 4AD, United Kingdom

Phone: +441517060453

Rating: 4.8
based on 179 reviews.

Quality of Pastries

Pros:

  • "The croissants were incredible, the best I have ever had!"
  • "The chocolate croissants were massive and it was still warm from being freshly baked that morning."
  • "The Dulce de Leche croissant was delicious."
  • "The blueberry and cream cheese pastry was so gooey and buttery."
  • "Everything here is so fresh and delicious whether you opt for sweet or savoury treats."
  • "The best pitta bread we have ever tasted they are like little soft pillows of delishisness."
  • "Awesome little bakery that makes products fresh every day then gives away anything that is left at the end of the day to charity."
  • "The best pastries and croissants ANYWHERE in the North West."

Cons:

  • "The croissants didn't look all that great and were too doughy for our taste."
  • "Waited 40min in line for fresh blueberry and cream cheese pastry and a latte. Massive pastry but underwhelming flavor."
  • "Confused by all the amazing reviews tbh. The croissant looked good but was bready and lacked flavour."
  • "The puff crust for the croissant is a bit strange though as the inside feels more like brioche and lacks of crunchyness."

Customer Service

Pros:

  • "The staff are lovely and service was fast and efficient."
  • "Staff at the till on 26/07/23 at around 2pm need some training on being professional and how to provide good customer service…"
  • "The staff is lovely and professional."
  • "We had interactions with a couple of the staff and found them to be very friendly."

Cons:

  • "The only slight negative I could find is that the staff could maybe be a little friendlier."
  • "Customer service can be a little hit or miss. A few employees can be really grumpy and rude, seems like they hate dealing with people."
  • "Meh, came in a few weeks ago and the staff member I dealt with was horrendous."
  • "Dreadful conduct and unprofessional attitude of employee at noon 3/4/23."

Coffee and Hot Drinks

Pros:

  • "Also fabulous coffee and artisan sandwiches."
  • "The hot chocolate was wonderful. Maybe not for someone with not quite a sweet tooth as my wife couldn’t drink all of it."
  • "Coffee was great and the pastries are to die for, some of the Croissant are the size of a child's head!!!!"
  • "One of the best hot chocolates I've had in a long time - the 'hot velvet chocolate'."

Cons:

  • "I also got a flat white. It was in quite a large cup which surprised me as I get a flat white for the kick of 2 shots and less milk than a latte. Unfortunately it was milky and no coffee kick."
  • "Flat white was just a decent coffee with milk; no microfoam, just milk mixed in."
  • "Lavazza coffee has got to be the most atrocious thing anywhere ever. Why they offer that alongside tempting looking baked goods I have no idea."

Ambiance and Location

Pros:

  • "Pleasant atmosphere, great decor, visibly active bakers."
  • "Upon entering you are greeted by a large open kitchen seeing the bakers at work."
  • "The vibe of store are really lovely, everything is fresh and delicious as expect, you could see the staff making bread in open kitchen."
  • "Fantastic pastries. Rough Hand Made is located at the Albert Docks, roughly 15-20 minutes from Lime Street Station by foot."

Cons:

  • "The seating is also really uncomfortable with tiny stalls for tables you have to hunch over to eat."
  • "Had a queuing system in place but the staff are very slow to serve, we were in the queue for 15 mins."

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