Address: Britannia Pavilion, Royal Albert Dock, Liverpool L3 4AD, United Kingdom
Phone: +441517060453
Rating: 4.8
based on 179 reviews.
Quality of Pastries
Pros:
"The croissants were incredible, the best I have ever had!"
"The chocolate croissants were massive and it was still warm from being freshly baked that morning."
"The Dulce de Leche croissant was delicious."
"The blueberry and cream cheese pastry was so gooey and buttery."
"Everything here is so fresh and delicious whether you opt for sweet or savoury treats."
"The best pitta bread we have ever tasted they are like little soft pillows of delishisness."
"Awesome little bakery that makes products fresh every day then gives away anything that is left at the end of the day to charity."
"The best pastries and croissants ANYWHERE in the North West."
Cons:
"The croissants didn't look all that great and were too doughy for our taste."
"Waited 40min in line for fresh blueberry and cream cheese pastry and a latte. Massive pastry but underwhelming flavor."
"Confused by all the amazing reviews tbh. The croissant looked good but was bready and lacked flavour."
"The puff crust for the croissant is a bit strange though as the inside feels more like brioche and lacks of crunchyness."
Customer Service
Pros:
"The staff are lovely and service was fast and efficient."
"Staff at the till on 26/07/23 at around 2pm need some training on being professional and how to provide good customer service…"
"The staff is lovely and professional."
"We had interactions with a couple of the staff and found them to be very friendly."
Cons:
"The only slight negative I could find is that the staff could maybe be a little friendlier."
"Customer service can be a little hit or miss. A few employees can be really grumpy and rude, seems like they hate dealing with people."
"Meh, came in a few weeks ago and the staff member I dealt with was horrendous."
"Dreadful conduct and unprofessional attitude of employee at noon 3/4/23."
Coffee and Hot Drinks
Pros:
"Also fabulous coffee and artisan sandwiches."
"The hot chocolate was wonderful. Maybe not for someone with not quite a sweet tooth as my wife couldn’t drink all of it."
"Coffee was great and the pastries are to die for, some of the Croissant are the size of a child's head!!!!"
"One of the best hot chocolates I've had in a long time - the 'hot velvet chocolate'."
Cons:
"I also got a flat white. It was in quite a large cup which surprised me as I get a flat white for the kick of 2 shots and less milk than a latte. Unfortunately it was milky and no coffee kick."
"Flat white was just a decent coffee with milk; no microfoam, just milk mixed in."
"Lavazza coffee has got to be the most atrocious thing anywhere ever. Why they offer that alongside tempting looking baked goods I have no idea."
Ambiance and Location
Pros:
"Pleasant atmosphere, great decor, visibly active bakers."
"Upon entering you are greeted by a large open kitchen seeing the bakers at work."
"The vibe of store are really lovely, everything is fresh and delicious as expect, you could see the staff making bread in open kitchen."
"Fantastic pastries. Rough Hand Made is located at the Albert Docks, roughly 15-20 minutes from Lime Street Station by foot."
Cons:
"The seating is also really uncomfortable with tiny stalls for tables you have to hunch over to eat."
"Had a queuing system in place but the staff are very slow to serve, we were in the queue for 15 mins."