Marley Hall Pet Crematorium Reviews Summary

Compassion and Empathy

Pros:

• "Angharad was compassionate, sincere, kind and patient."
• "Angharad could not have been nicer. The service provided by Marley Hall was exceptional."
• "Their service was excellent and very professional. At a sad time like this it was very comforting."
• "My thanks goes to Marley Hall because as distraught and sad as I was, they managed to provide reassurance and comfort to me."
• "I rang them as soon as they opened and they were so lovely and assisting."
• "A beautiful countryside location and place to take your beloved pet. Staff were kind and patient."
• "We meet Tom who guided us thru the process, he was welcoming, professional, with every care you could want for your beloved pet."
• "Huge thanks and appreciation to Tom, Harry and Angharad of Marley Hall Pet Crematorium for their professionalism, caring support and overall dedication to the job in hand."

Cons:

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Quality of Service

Pros:

• "The ashes came back promptly and in a beautiful container within a lovely bag."
• "Being able to collect his ashes was a very speedy process which I greatly appreciated."
• "We had ashes back the following day. Couldn’t have asked for a better and kinder service at a difficult time."
• "From Tom collecting my wonderful dog 'Tommy' from my home and providing a lovely casket of ashes which I can treasure."
• "He was cremated the same day and returned to us in a beautiful casket with a lovely sympathy card."
• "We were able to say goodbye to my beautiful boy Leo. My heart was broken but driving down the driveway to Marley Hall I began to feel a sense of calm."
• "We collected our girls ashes today, along with a clay paw print, and the personal service we have received has been second to none."
• "Marley Hall are truly exceptional in their care, not just of my beloved dog but also of the family he left behind."

Cons:

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Facilities and Environment

Pros:

• "The location was secluded and rural. It felt a beautiful send off."
• "We were allowed time with Holly to say goodbye in a beautiful calm room with flowers and candles burning."
• "There is a lovely farewell room where you can lay your dog and take as much time as is needed to say your final goodbyes."
• "We laid Bessie in their lovely and peaceful room and had as long as we wanted to say our goodbyes."
• "Marley Hall is in a lovely setting for such an occasion."
• "The service provided was unhurried and faultless. A nice extra touch was the personally written sympathy card."
• "The whole experience was filled with care and sympathy and a special thank you for the special gift I was given at the end."
• "They were professional, compassionate and went out of their way to support our wishes."

Cons:

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Overall Experience

Pros:

• "Nothing about their service could be faulted. They offer the best service possible and I’m so grateful."
• "I can’t thank you enough for making an incredibly difficult time that a little bit easier."
• "We have given the maximum of 5 stars, but it would be 50 if we were able."
• "At the worst of times, Marley Hall is the very best at what they do."
• "Thank you so much for your kindness and support at such a difficult time, you do such a special thing."
• "We sadly lost our staffie Snoop Dog last week. We rung Angharad about having Snoop cremated, she was so helpful from start to finish."
• "Thank you for the care and compassion you showed to us after our beloved Mabel passed away suddenly and unexpectedly."
• "We cannot thank you enough for all that you did to make the worst of days a little more bearable."

Cons:

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