Clifton Cameras Reviews Summary

Customer Service

Pros:

• "I have never experienced customer service as great as my experience when visiting Clifton Cameras in Dursley."
• "Friendly, well informed staff."
• "Can’t ask for better service! Had my camera sent off for repair, constant communication from their side and would do anything to help you get things sorted."
• "The customer service was excellent, knowledgeable, friendly and quick enabling us to get back to work quickly."
• "I was very surprised that advisor was already aware of my email and replied straight away."
• "They kept me informed more then well enough and replied to all my annoying emails kindly :D"
• "The staff are friendly, knowledgeable and really helpful."

Cons:

• "Clifton Cameras have been particularly unhelpful and untrustworthy in aiding the situation which has now gone on for over a month and half!!"
• "Not a great atmosphere in the place, didn't feel like a specialist camera store should."
• "I'm sick of this type of service where they treat you like they're doing you a favour."
• "Very disappointed with this company, ordered a camera from them, around a month ago and still waiting, their website stated 5-7 days."
• "The camera failed after 2 days and on return to the shop the after sales service was appalling."
• "The service guy was rude on phone and very unhelpful a little condescending and deserving of a negative review."
• "VERY BAD CUSTOMER SERVICE was a surprise."

Delivery & Shipping

Pros:

• "I ordered it at 09:35 on Wednesday and it arrived before 1pm the following day."
• "All delivered in good condition and packaged well I'm very pleased thank you so much."
• "Not only did Clifton have the Pentax K5-II with 18-55mm lens at £50 less than amazon but they shipped it same day."
• "The lens arrived today exactly as described - mint!"
• "The item was despatched within hours of placing the order, and again I received rapid notification."
• "It arrived safe and sound the very next day."
• "Just received my very first order from Clifton Cameras - a Panasonic Lumix S5 from the used selection - received today and it is 'brand new', it is just like brand new - absolutely immaculate and the price was a huge amount better than everyone else I looked at."

Cons:

• "Bought £1,500 worth of products and paid £4.95 for next day delivery so stayed at home for delivery date but was no show."
• "I ordered a camera from this company and unfortunately it never turned up."
• "I ordered a medium format Camera on next day delivery that never arrived and then came the excuses that DPD were at fault."
• "Let down by the shipping courier this Company used."
• "Long story short, I suspect the parcels were never shipped and they default to blaming the delivery company."
• "Order arrived promptly but wasn't complete, so I had to go back to them."
• "Be aware! I was lied into putting down a deposit on the long awaited Mini 3 Pro."

Product Quality

Pros:

• "One of the best photographic suppliers in the UK. Need I say more?"
• "It's a great day when a camera shop not only understands their customers needs, but also understand equipment they sell."
• "I have also found their second-hand stock to be excellent too, because they will not entertain selling it unless it is in fabulous condition."
• "I love my new lens and I am happy to buy from them again probably some decent tripod for that heavy lens :)"
• "The lens they sent me, although used, is impeccable quality, far above the description."
• "I bought an expensive pair of Leica binoculars from Clifton Cameras. This was an absolutely perfect transaction from beginning to end."
• "I recently sold a Leica lens through their excellent and efficient service."