"£9.99 for as much as you can or £14.99 with a bottomless drink and ice cream. Well worth the price."
"The food was fresh and warm and reasonably priced."
"We got the Sunday buffet deal, great deal. Pizzas were brought quickly and we were never waiting too long for a specific pizza."
"We visited here on a quiet Wednesday afternoon had the pizza buffet, great value for money, refillable drinks which is a bonus."
Cons:
"Value for money very poor."
"Very expensive for junk food... some pizzas over £20 nowadays."
"Nearly £40 for the food and a drink each for me and my little boy."
"Overall just far far too expensive for what you get."
"£4.60 for a children's milkshake is disgusting so beware if you order one."
Food Quality
Pros:
"The food was delicious and piping hot."
"The pizza was very tasty also I tried the vegan pizza and it was the best pizza I've ever had."
"Food was amazing and we had quick service."
"The food was lovely and the staff kept up keeping the buffet and salad bar fully stocked."
"The Pizzas were fresh and hot."
"The pizza was lush, especially the flatbread, and the deal which included sides was great."
"The food itself was good, so no complaints there."
Cons:
"Pizza was so undercooked that it felt like memory foam. Bare stodgy."
"Pizza was cold and dry."
"Food was ok but not something I would say was amazing nothing really special about it."
"Pizza didn't look anything like it should have and was very doughy."
"Service was very very slow from start to finish food was fair with somethings overcooked don't think will be visiting this branch in the future."
"Food was cold and not cooked fresh."
"Food wasn’t even hot either."
Service
Pros:
"The staff were super friendly on arrival and leaving."
"We've had a fantastic Sunday today at Pizza Hut Kirkstall, absolutely 1st class service from all the staff."
"Our waitress was lovely however."
"The staff at pizza hut kirkstall were friendly, attentive, polite and the food was good quality and served very quickly."
"The guy that helped us there was very helpful and accommodating."
"Staff were amazing. I suffer badly with social anxiety and our server Daniel (Irish man) was a dream."
"Nice atmosphere, staff could not have been more helpful."
Cons:
"had to wait 45 minutes for food"
"Manager clearly didn’t want us there, never spoke to us and was banging furniture around next to us."
"Manager was rude."
"Store manager was rude."
"The reason for the 3 star rating was due to the rudeness from the staff member called Jackie."
"Customer service needs more work too."
"Staff very very slow to serve you and short of cutlery (took 20 minutes to even get any)."
Cleanliness
Pros:
"Restaurant was really nice clean and tidy."
"Very clean and covid restrictions maintained throughout the visit."
"The cleanliness had improved vastly since I last reported a disastrous visit there."
"The facilities are all clean and tidy."
"The place was clean and tidy."
Cons:
"Toilets had vomit on floor in ladies and all over one toilet."
"Salad bar looked like it had been eaten by animals and did not look edible."
"No clean I seen they washing in darty water the glass what use for also plate is so darty not going ever again"
"The place is never clean with food all over the floor."
"The place was filthy food all over the floor tables with sticky marks on."
"Toilets also are in bad cleanliness when we visit."
"The place is run down and dirty, food was okay however I was concerned of the food standards considering the state of the furniture, toilets and salad bar."
Ordering Process
Pros:
"you can't help yourself until you have ordered"
"They've recently changed to a pay first system which should shorten waiting times."
Cons:
"Not impressed no cash payment! Having to order by an app!"
"Would not recommend pizza hut if they are all going to become self service as it felt I went to Macdonald's."
"Card payments only - bad move."
"Love pizza hut food but the way you have to order is rubbish you do it on your phone stuff missing off the menu."
"For some reason now you are encouraged to order through an app instead of having a server."