Pizza Hut Restaurants Reviews Summary

Customer Service

Pros:

• "We ordered of delivroo this evening and the customer service was outstanding."
• "Love it here! Excellent value for money, staff are friendly and efficient."
• "Amy was the lady who looked after us and she single handedly done such a Great job."
• "These staff were rushed off their feet but still happy and smiling. What a difference that makes to a pizza meal."
• "The staff that are on duty are very apologetic and friendly and Jordan couldn’t be more helpful and takes the time to sit with us and explain it’s been a chaotic night."
• "Service was amazing, even when they got busy they checked on us."
• "The staff were also all very courteous, helpful and cheerful."

Cons:

• "Horrendous service. No leadership from the management and the poor young staff are left to their own devices."
• "Very slow service, almost died of dehydration."
• "Most surprising was the inattentive staff. The pizza was garbage."
• "Not attentive to orders and rude stuff."
• "The manger was so rude and Un helpful."
• "No one taking orders."
• "Awful customer service, extremely rude staff, waited a long time and refused to serve me to give refund after I complaint about waiting times."

Food Quality

Pros:

• "The ice cream was great."
• "Love it here! Excellent value for money, staff are friendly and efficient."
• "The buffet lunch was really good."
• "Very nice pizza."
• "Great food including tasty vegan options."
• "Pizza was huge, so the biggest size could suit about 3 or 4 people."
• "The pizza was the best of all! It was exciting to eat, as well as that, it also looks good."

Cons:

• "Food was average but over priced, pizzas are better at a local pizza shop for half the price."
• "Good was overcooked and tasted bad so much so that I left half of it."
• "Pizza so thin that it's practically tissue paper."
• "The pizza it's self was very thin and a wee bit hard."
• "The salad selection is always a disappointment. Looks like it's been served many times before so does not look fresh."
• "My son’s kid’s pizza was burned and my wife managed to eat 1/3 of her portion just because all was just BLE."
• "The food was cold and the pizzas were soggy at the bottom."

Cleanliness

Pros:

• "Due to limiting customers it had a very ‘chill’ atmosphere which was nice."