Pizza Hut Reviews Summary

Service

Pros:

• "Manager Glen helped me so much today."
• "Great value food and good service."
• "The young man that did that was very tentative and well mannered."
• "Staff friendly."
• "All young staff with impeccable customer service. From greeting, to leaving."
• "Service was fantastic, very friendly staff."
• "The staff were friendly, helpful and very efficient."

Cons:

• "Terrible food, terrible service and ridiculous costs."
• "Upon arrival we were greeted by 2 members of staff arguing about where they were going to sit us."
• "It took ages for us to actually be served, then we waited half an hour and our pizzas never arrived."
• "Waited for over an hour to get in and then you have to order your food online."
• "The service was poor, we had to wait so long to be served that we eventually used the table QR code to order."
• "I have never witnessed such poor customer service and I have worked in hospitality management for the past 5 years."
• "The staff didn't even acknowledge us."

Food Quality

Pros:

• "Pizza and garlic bread and desert was lovely,"
• "Absolutely delicious pepper-phoni pizza and 'I can't believe it's not cheesecake' - absolutely smashing the vegan options, thank you for that!"
• "Pizzas are scrumptious and very fresh. The pizzas are generously loaded with toppings and just feels like heaven with every bite 😅."
• "The food was lovely."
• "The food was fast and delicious, the drinks were great."
• "Food was amazing as always."
• "Pizza was excellent."

Cons:

• "Just walked in and got seated had to wait 15 mins to actually order the food the buffet had 3 pizzas put which weren't even full ones nor were they fresh ones all if it cold the garlic bread that was put out was dry cold n tough."
• "The pizza was dry, cold and tasted stale."
• "The pizza cost us £25, so it was a one off treat for us, it was extremely disappointing, clearly not fresh, rock solid chicken, barely any tomato base and served on plastic plates which do not reflect the price we are expected to pay for the food."
• "Pizza is way below par and no way near worth the price."
• "Tho the food did come out quickly which is good, but the corn on the cob was cold, really cold as in not heated properly from the fridge!"
• "Not much selection on the pizza front, three of the same pizza out."
• "Poor choice of pizzas. Few slices of pizza out at a time and the odd time a fresh pizza came out, it was gone within seconds as people had been waiting ages."

Value for Money

Pros:

• "£7 for: Medium Pizza, Potato Wedges, Unlimited Drinks, Unlimited Salad, Unlimited Ice-cream."
• "Meal deal for £39.99 was good value for eating in."
• "Best Pizza Hut in Blackpool, always a fantastic meal and great prices."

Cons:

• "Very expensive buffet for what you get."
• "Food is so overpriced it's ridiculous £51 for 3 people we don't eat out as often as we used to."
• "The Pizza and Cheesy chips were a little pricey."
• "They wanted to charge me £9 just to use a plate for my 2 year daughter."
• "Selected 2 sharing pizzas plus side of fries and 3 kids meals plus drinks (pop/juice) for 6 of us, cost £81 which is a little eye watering for pizza."
• "£14 for a pepperoni pizza fit to fill a child."
• "Pizza Hut is just very pricey."

Cleanliness

Pros:

• "The buffet area and rest of the restaurant was kept clean, and surfaces were constantly being wiped down."
• "Looks like a smaller branch of Pizza Hut with helpful friendly staff. Clean and well maintained."
• "Nice restaurant, clean and friendly staff."

Cons:

• "Seats covered in crumbs so obviously not been cleaned from the night before."
• "As a whole the place seemed to have a very poor layout and was extremely cramped and not perticaly clean."
• "The place was filthy with staff just stood gossiping at the counter."
• "The restaurant wasn't the cleanest ive seen, they didn't bring us cutlery we had to go ask for it."
• "Absolutely disgusting, we were given a total of 7 plates that were filthy."
• "Toilets were a mess and absolutely disgusting to use."
• "The place wasn't very clean either!"

Ordering System

Pros:

• "You now have to order via there website or by scanning the QR code on the table so no good for those without a smartphone."
• "Easy ordering using the QR code on the menu, and so useful to have another QR code on there which takes you to the allergen document."
• "Ordering via the app I was unable to access on my phone when my 2 friends managed to no problem."

Cons:

• "Tried to order online with pizza hut but there was an issue with their online ordering system."
• "Ordered and paid on their website to be delivered... it was waiting in shop to be collected even though their website allowed the option for delivery."
• "low phone signal to order food, took 15 mins to do, and cannot order with waiters."
• "You cannot order your meal with a human being, you are instead told to scan a QR code."
• "Ordering by own phone was pushed by scanning the QR on the tables... Made order got all the way to enter payment and website buttons to click play did not work, none of the buttons on the website work."
• "Upton entry we were advised a few items where unavailable and the told to order on the app."
• "Got seated then waited 10 mins before leaving no one asked or even gave a hint of asking what we'd like to drink or order."