Pizza Express Reviews Summary

Service

Pros:

• "Service was quick."
• "The staff member was helpful and available when required."
• "Fast and efficient service."
• "Emma our server was fantastic."
• "Staff lovely."
• "Our server Emma was approachable, polite, very chatty and she really cared about us."
• "The team were very friendly and helpful."

Cons:

• "Took over an hour to get starter (Mozarella salad and chicken wings) was busy but not overly, wait was ridiculous."
• "Had to wait 30 mins before even able to be seated. When seated, it took 20 mins for a member of staff to ask for our orders."
• "At this restaurant, it felt like everything had to be requested twice."
• "Waited a further hour without any sign of mains arriving."
• "Service was poor too. A good 10 minutes between being seated and having drinks orders taken."
• "We then waited around 20 minutes before anyone even offered to give us a drink."
• "Service was REALLY slow. 2 hours for pizza and dessert with 2 small children."

Food Quality

Pros:

• "The food was excellent."
• "Very nice pizza."
• "Fantastic food and wonderful staff."
• "Wings were really good, big bottles of Peroni went down a treat."
• "The food was really good and good value for money."
• "The food was amazing as always."
• "Food was very tasty, had the hoisin duck Romana pizza which was very good."

Cons:

• "Only problem I saw was that there are no condiments, you have the option to buy a few limited dips at 0.75p each which is a bit steep for some of them."
• "I’m quite disappointed with my order, i’ve ordered a pizza which arrived cold as did my starters."
• "Food was average. Definitely not worth the £15 we would of paid."
• "The food was incredibly dull and unenjoyable which is saying something for pizza."
• "Cold Pizza isn't the best effort from this Pizza Chain."
• "It was so laced with garlic it was like chewing on a raw bulb."
• "Pasta was disgusting so overcooked that it had turned into mush."

Atmosphere & Cleanliness

Pros:

• "Great atmosphere and is more down to the 10/10 customer service from all the staff here."
• "The pizzas were very nice, the restaurant was clean and the service was as relaxed as the environment."
• "Considering this is on retail park, the setting is actually very nice, especially if sat outside or nearly outside when the walls are drawn back in summer."
• "Lovely ambiance and great people."
• "Friendly service on a busy Sunday evening, efficient which was what we needed."
• "Called for lunch today lovely place, lovely helpful friendly staff. Spotlessly clean."
• "The staff were great."

Cons:

• "Looks a lovely restaurant but on closer inspection seems a little grubbier than usual, the glasses not quite as clean and shiny and overall not as appealing as usual."
• "The table we sat at wasn't clean, crumbs still left from the previous diners."
• "Was seated by the window and immediately noticed lots of flies, mention it to the waiter who just said it's because the door was open, was not offered a different table, got fed up of batting away the flies."
• "A very disappointed ALL the the knifes and forks AND glasses were dirty chairs full of old food."
• "Just think it needs some atmosphere too, it's very open and uncomfortable."
• "Although I asked for some glasses for our water and was brought 1 plastic beaker....the lady obviously had trouble understanding English."
• "We sat for 20 minutes before anyone took our order, then another HOUR before our food arrived."

Value for Money

Pros:

• "Only go for 2 for £10 deal which is a fair price (O2)."
• "With many offers always going on you can save a bit on your total bill."
• "We used an offer for 3 courses £14.99 which was a great price for a lovely meal."
• "Lovely meal this evening, very reasonably priced at £7.95 a pizza (current promo)."
• "Handy for the motorway without service station prices and service!"
• "Always save my Tesco club card vouchers for a good blow out at Pizza express this branch just as good as any other."
• "Good example of Pizza Express, very flexible on gluten free options and food quality was good."

Cons:

• "The only negative is the price charged for drinks 2 large glasses of wine and 2 diet cokes came close to £30."
• "Very nice pizza but extortionate prices."
• "Not good when you're paying a premium £15.50."
• "We paid nearly £4 each for a coke."
• "Also inflated drinks prices. £3 for a coke?"
• "Really pricey and long gone are the days of 2for1 Tuesdays."
• "Just another overpriced franchise where you pay for the name not the quality or the taste."