Rose & Rose Reviews Summary

Professionalism and Responsiveness

Pros:

• "So responsive. So professional. Punctual & knowledgeable."
• "Very professional, approachable and diligent in their work."
• "She is friendly, efficient, patient, professional, and explains everything clearly."
• "Professional and excellent communicator."
• "Ricki's expertise was evident from the start he was professional and knowledgeable throughout the whole process."
• "Professional, efficient and clearly very experienced."
• "Professional and efficient, and also very knowledgeable and helpful."
• "Professional, attentive, responsive and extremely supportive."

Cons:

• "I was passed onto another member of team and I had to consistently chase for responses regarding my property sale."
• "Unprofessional and wrong."
• "Extremely unprofessional to lecture my wife regarding conveyancing."
• "Utter rubbish."
• "Lacking experience and greedy make Rose & Rose neither a serious nor a wise choice."
• "More like second-hand car dealers than solicitors."
• "Although this law firm is claiming to be able to provide a professional quality legal service, that was not the case."
• "Unfortunately was not the same solicitors in the family lawyer section as before, did not have the fight or answers to aid our case of breach of contact."

Communication and Customer Service

Pros:

• "So helpful and quick to reply to any queries we had."
• "Ricki helped us sell our home and he made the experience easy with no stress at all for us."
• "She is always easy to get hold of which helped to ease my anxieties enormously."
• "Always replied to emails in a timely manner."
• "Always responsive and polite during what I know was an extremely busy time for them."
• "Ash and his assistant Natasha were always quick to respond to any queries whether on the phone or by email."
• "From the beginning and all the way through the end, we were always updated via email and telephone."
• "Ricki has been really helpful and responsive throughout the process."

Cons:

• "Failure to respond in a timely manner, incomplete/inaccurate information."
• "Very disappointed to be ghosted like that."
• "Their calm and knowledgeable Ashraf and Natasha soon allayed my fears with their speed of response and throughout it was me chasing the other parties in the chain to keep up!"
• "No reply to 2 other emails or 3 phone calls to arrange a date and time."
• "From the start I have been thoroughly impressed with the professionalism of Rose & Rose and in particular with my solicitor Diana who has gone above and beyond to ensure my property purchase went through."
• "A horrid business."
• "Do not deal with these people, They really need to learn what manners is and how to treat people."
• "The lead solicitor/partner did not respond in accordance with their own complaints procedure."

Efficiency and Effectiveness

Pros:

• "Ricki pulled out all the stops to make sure that we could move in before the birth of our daughter and thankfully, we were in the Property before the lockdown was implemented."
• "Rose & Rose were amazing - completing the transaction quickly and efficiently."
• "They have always been very thorough with a fast turnaround."
• "James has helped me with the purchase of my flat. His professionalism, expert knowledge and approachable manner made the process feel much easier."
• "Thanks Ashraf and The best conveyancing solicitor in London."
• "They were very responsive and proactive, dealing with each stage of my conveyancing process quickly and effectively."
• "Many of our clients choose Rose and Rose to handle the conveyancing of their property sale/purchase and we couldn't ask for a better firm to work with."
• "Our house sale and house purchase was handled by Ash Islam in a prompt and friendly manner."

Cons:

• "They really need to learn what manners is and how to treat people."
• "She was the start of all our problems. Haphazard service."
• "Ashraf was a high recommendation at Rose and Rose now I can see why."
• "Antonia took reasonable care to ensure that our frustrations where taken forward and I felt that she was completely on our side every step of the way."
• "Ricki Bansoodeb acted for us on both our sale and purchase and was absolutely fantastic."
• "But the firm main partner, was informed with this action at all times, we have contacted him on different occasions and at an early stage by SMS asking him to make sure that his partner not to waist any more time, and his answer was ok. Unfortunately he did nothing to stop this."
• "Unfortunately was not the same solicitors in the family lawyer section as before, did not have the fight or answers to aid our case of breach of contact."
• "Great service & highly recommended, I've been dealing with this firm for a while knowing they've been helping me in many matters of my life and my family's and all we received is a great service from them."