Maes Glas Vets, Bridgend Reviews Summary

Staff and Service

Pros:

• "Truly amazing and caring vets."
• "The vet was very helpful, explaining what she had done and what was needed to be done."
• "All of the staff are wonderful, warm and friendly."
• "The care and professionalism from all of the staff at Maes Glas has been incredible."
• "The staff have always been caring and you can really tell they care about animals."
• "The staff were incredible. Patient and kind."
• "Very good customer service. A smile when you get to reception."

Cons:

• "Really not impressed first visit with my very poorly dog there was a suggestion to put her down a costing issue totting up a cost on my animal life even when I said it didn't matter just do something."
• "Unfortunately my experience was an unpleasant one. The lady in reception was very rude and difficult."
• "You refused treatment on my very, very sick Chihuahua."
• "Absolutely stupid service and barely knew much about pregnancy clearly!!"
• "Reception staff need a bit of customer service training."
• "It’s become more about the money than the care in this vets unfortunately."
• "Terrible vets caused my dog to die because of neglect this time last year."

Communication and Responsiveness

Pros:

• "Sam the vet was ringing me regularly to keep me updated on how rambo was and what the next step would be."
• "The vets will answer any questions you may have and they don't rush you out they have a lot of time for you."
• "The reception staff relayed my phone message to the vet and her reply back to me, to save us visiting her."
• "Many thanks for fitting Eddie in for a check over Saturday when he just wasn't right."
• "Had regular telephone updates."
• "Fantastic vet Ellie. Gone over and above to help my senior dog."
• "They gave us as much time as we needed during Louis's final moments."

Cons:

• "Great surgery once you have an appointment. Third time today I've waited on the phone for over half an hour with no response."
• "Use to be a good vets but as gone down lately. I waited for phone calls twice and had no reply."
• "I was already stressed and upset due to the situation and to hear my loved dog being spoken about the way he was upset me further."
• "Tried to contact by phone from 9 am finally the phone rings and I’m out of the que when someone says I’ve got it and puts the phone down I ring back only to be in que position 9."
• "I then called to complain and was told I would get a call back from the manager. Two days later and no call back?"
• "Had to wait in the car park for an hour past my appointment time on call waiting despite having made an appointment."
• "I then asked if she would confirm if he was alive or PTS and again I was told they were unable to confirm due to GDPR."

Cost and Billing

Pros:

• "Not very expensive either which is a good thing."
• "I know vet bills can be expensive but it is worth every penny when you know that your pet is getting the best possible treatment."
• "Facilities are excellent and when one of our dogs was seriously ill they tried everything possible to try to avoid us having to go to the small animal hospital in Bristol for very expensive treatment."