Taylor Rose MW Kingston Reviews Summary

Customer Service

Pros:

• "From the moment we started the house-purchasing process, they were incredibly courteous, helpful, and attentive to our needs."
• "Their responsiveness was truly remarkable, and their knowledge of the real estate market was evident throughout the process."
• "Neil and Selin were responsive and clear and were really helpful at the business end of the deal when it can become stressful."
• "The team at Taylor Rose were friendly, helpful and quick to respond throughout our property purchase."
• "Ruben Perin and the team were very quick, professional and responsive with my case."
• "Rebecca was tenacious in dealing with issues and, very importantly, always available to answer my queries."
• "Ruben and Olivia were always available with appropriate, considered and immediate advice - exactly what you would want from your solicitor."
• "Ruben was so efficient throughout the whole process and was able to get our property through in our desired timeline."

Cons:

• "Contacted Taylor Rose over two weeks ago requesting representation...Days later and I still haven’t heard a thing. Absolutely disgraceful given the urgency of the matter."
• "Signing process was a nightmare as they insisted on paper documents. They did nothing for 2 months."
• "By far the worst most incompetent solicitor I have ever used. Impossible to get hold of."
• "AVOID...apparrently appointed a trainee to the case with zero oversight, caused me huge, unnecessary stress."
• "Absolutely appalling. Submitted a web enquiry, which they promised to get back to 'the same day'. No contact."
• "We had some problems with the difference between the final invoice and the initial quote."

Professionalism and Efficiency

Pros:

• "They exhibited exceptional expertise, especially in drafting agreements and ensuring that all necessary documents were delivered promptly."
• "Their proactive approach and dedication to keeping the process on track were instrumental in ensuring a smooth and successful outcome."
• "The conveyancing team, led by Ruben Perrin, with a particular mention of Ammar Walji who is to be commended for his helpful and professional manner at all times."
• "Throughout the long process (not caused by delays on TR’s part) they remained accessible, helpful and professional."
• "Ruben and his team were extremely professional throughout the process, and always available to answer any questions."
• "The process was completed quickly. Emails and phone calls never went unanswered and everything was actioned with good speed and calmness."
• "Ruben and Olivia represented me on the purchase of my house. They were brilliant. Very efficient indeed."
• "Very efficient, professional, clear, proactive, trustworthy, pleasant and reliable."

Cons:

• "Dealing with this uncommunicative, obstructive and pedantic legal firm played a large role in losing me a sale of my property."
• "AVOID...made very little progress until the last possible moment, despite constant chasing."
• "Used MW Solicitors for house purchase and I’d have given 5* as they were generally good on the legal side but not so good when it came to providing us with the final statement on completion."
• "We had some problems with the difference between the final invoice and the initial quote."

Communication

Pros:

• "Everyone was very patient with us, gave us lots of updates and advice and made it all a very smooth, stress-free process."
• "Excellent professional services from Taylor Rose's Fatima and Ruben. They are beyond a doubt efficient, calm, effective and reassuring."
• "Ruben and his team were extremely professional throughout the process, and always available to answer any questions."
• "I work for Chewton Rose Estate Agents, it can often be challenging talking to solicitors but Ruben always took my calls or called me back."
• "Really helpful and genuine interest in my case and getting my house sale and purchase over the line."
• "Really professional experience with these solicitors - all queries answered straight away."
• "We had a really good experience using MW Kingston branch. Our solicitor Ruben Perin was very proactive getting us through exchange and completion."
• "Shimmee Wong turned what is ordinarily an ugly and painful experience into a simple and straightforward journey."

Cons:

• "By far the worst most incompetent solicitor I have ever used. Impossible to get hold of."
• "AVOID...apparrently appointed a trainee to the case with zero oversight, caused me huge, unnecessary stress."
• "Absolutely appalling. Submitted a web enquiry, which they promised to get back to 'the same day'. No contact."
• "Used MW Solicitors for house purchase and I’d have given 5* as they were generally good on the legal side but not so good when it came to providing us with the final statement on completion."