The Mill House Reviews Summary

Category: Restaurant

Address: Blackfell Way, Birtley, Chester-le-Street DH3 1RE, United Kingdom

Phone: +441913002310

Rating: 4.1
based on 158 reviews.

Food Quality

Pros:

  • "Beef was cooked to perfection, and all the veg was lovely."
  • "The food was excellent."
  • "Order the pies they are unreal!"
  • "The food served was very good quality and super tasty."
  • "The food was delicious really tender perfectly cooked."
  • "Great value two course lunch. Haggis and frittata starters were amazing (the coleslaw with the frittata was so tasty) and the salmon and chorizo risotto was one of the nicest dishes I've tasted."
  • "The food we ordered was delicious, perfectly cooked, and reasonably priced."

Cons:

  • "I asked for my steak medium-rare, it come as though they had just picked it off the shelf fridge in a supermarket and slapped it on my plate and the mushrooms were black, chips raw and partners steak was supposed to be well done but was solid as a rock."
  • "The food has really lacked, whether it's a different chef or cheaper produce being bought standards have definitely slipped."
  • "All the food was bland and very overpriced too."
  • "When food arrived chips were cold and didn't look right."
  • "Food was ok but at Β£14.95 for pie and chips plus an extra Β£1 for some gravy I think it was extortionate."
  • "Food totally underwhelming with cold vegetables and cold, overcooked chips."
  • "Flavourless food other than the burger that had so much pepper it was inedible."

Service

Pros:

  • "Staff were brilliant, very helpful & prompt to resolve any issues (not that we had any!)"
  • "Despite being busy the service was good."
  • "The numerous and friendly staff were very well organised and coped easily with every task."
  • "Very friendly staff who care about what they do, and the service provided showed this."
  • "The staff here are so nice too, always go the extra mile to make sure you're happy."
  • "Staff were very attentive."
  • "The staff were brilliant πŸ‘to get along with as a sense of humour was demonstrated by all in our dealings with them."

Cons:

  • "Waited 1hr 10m no apologies no warning."
  • "Waited 10 minutes with absolutely no acknowledgement from the waitresses."
  • "Service wasn't the friendliness and appeared very inexperienced."
  • "They have lots of young staff on who really didn't have a clue."
  • "Service is poor. Waited ages to be spoken to, then left with no Menus for around 5 minutes."
  • "After the plates were cleared we were offered the desert menu by the waitress, who then forgot to actually bring it."
  • "Terrible service, French fries undercooked and hard in the middle. Had to get up and pay at the bar due to no staff coming to table one we had finished our food and sat for a good 20+ minutes."

Ambiance

Pros:

  • "Lovely pub decor very rustic in looks."
  • "Its much lighter and brighter but still traditional."
  • "Really chilled atmosphere, took my team here for lunch."
  • "Absolutely gorgeous from the moment we walked in the door."
  • "Atmosphere was perfectly set, nice and warm with a superb music playlist playing at a good volume in the background."
  • "There are a few seating areas inside to choose from, it's so cosy and traditional in the restaurant area on the sunny side."
  • "The building is decorated beautifully."

Cons:

  • "First time I have been back to this pub in a long time and I can honestly say it will be the last."
  • "It wasn't very warm in the pub either."
  • "Sat outside in the back. Had to ask to move table as it was on a slant. There's only picnic benches out the back so be prepared to get a sore backside off it."
  • "Food good but music very loud, could not chat for the loudness of it. Plus the choice of music was terrible. Far too much base."
  • "Popped in on Bank Holiday just, looking to get food, not serving food when we arrived 8.00pm, place was busy, music was blaring from what appeared to be a tent venue behind, place full of Hen Doo's etc. Uncomfortable atmosphere ... seemed more like a place just for locals."
  • "Chairs- a real mix and some of them are not comfortable."
  • "Loads of picnic benches crammed into tents."

Value

Pros:

  • "The food was worth waiting for and we will be visiting again."
  • "Great value two course lunch. Haggis and frittata starters were amazing (the coleslaw with the frittata was so tasty) and the salmon and chorizo risotto was one of the nicest dishes I've tasted."
  • "Broke down in my van and managed to limp to the car park at mill House, not a bad place to be stuck. Really friendly staff and had the lunch special 2 course meal which was spot on and great value for money, thanks."
  • "Food was fantastic, the olive bloomer with camembert is a perfect sharing starter."
  • "Fantastic pub restaurant selling quality value food that was very tasty."
  • "The food we ordered was delicious, perfectly cooked, and reasonably priced."
  • "total of Β£88 the bill but a very nice place, well worth a visit."

Cons:

  • "but a little expensive but very nice."
  • "It's hard to justify Β£15 a burger when they can be compared to street food burgers."
  • "All the food was bland and very overpriced too."
  • "Food was ok but at Β£14.95 for pie and chips plus an extra Β£1 for some gravy I think it was extortionate."
  • "VERY EXPENSIVE PUB GRUB."
  • "I found it expensive for a pub meal, our bill was almost Β£40 for two drinks, two burgers & a single desert."
  • "But if you ask for fries instead of triple chips you get charged Β£3.45."

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