"Thank you to all members of staff for your excellent service."
"What wonderful staff Emma and kirsty were."
"Sophie (I'm presuming was the manager) was fantastic."
"The bar staff are friendly and attentive."
"The staff were all very friendly and welcoming, professional without being stuffy."
"Massive shout out to them for being so understanding and helpful your amazing keep up the good work."
"The staff were very friendly, welcoming, helpful and polite."
Cons:
"Very poor customer service and management."
"When you complain about the meal manager gets defensive and very rude as if it’s your fault!"
"The manger Chris is attitude towards customer highly stinks."
"Rude staff, poor quality food."
"Very rude staff!"
"Young blonde girl with a discusting attitude took us to our table and walked off appalling unprofessional behaviour really should of complained about her to manager she definitely needs to learn how to speak to customers."
"Manager is rude! Almost every time Iv been there has been something wrong with the meals!"
Accessibility
Pros:
"The booking process was easy. My Father is disabled, they could not do enough for us."
"Visited the pottery today, love new refurb, easy access to disabled toilets and so clean."
"Really friendly staff. Easy to order food and drinks to the table."
Cons:
"Visiting the area and called in for a meal, being disabled it took me a while to reach the doors only to see a piece of paper taped to the counter informing that only bookings allowed."
"The only negative part of the whole experience was that as a disabled person, I had to go to the bar to order as the app refused to work."
"Then the young lady put us in the bottom room with doors open, room freezing cold."
"The main problem I have is with the way in which the male manager at the door is over-zealously enforcing the covid-19 restrictions."
"Have the kids play machine right by the tables is annoying as they come over screaming and punching all the button now and again."
Food Quality
Pros:
"The meals were good quality and certainly good value for money, they accommodated our adaptation requests and got them right."
"The food was excellent and came out together."
"Both came out warm and tasted divine."
"Food was absolutely amazing! the steak was cooked exactly how I ordered and my husbands mixed grill was out of this world."
"Enjoyed the Tikka Masala platter. Very tasty and good size portion."
"The beef short rib that not only melted in the mouth, but was probably the best piece of meat I've ever had."
"The food was amazing."
Cons:
"My first experience here and safe to say i wont be returning, the food was awful, dry chewy chicken and steak."
"The Beef ribs look like they are from the local supermarket, warm enough to be considered cooked."
"Steak was fatty couldn't eat it."
"Food was garbage 2 options burnt or raw I had option raw."
"Burger was tasteless, and portions were small."
"My steak was tough and full of gristle, and most of it was inedible."
"My burger could have been cooked longer as it was pale and tasteless."