BGR Reviews Summary

Food Quality

Pros:

• "The Mushroom burger was delicious and not dry at all."
• "Had the tastiest beef I have had in my life along with some cheese and jalapeño filling which was out of this world."
• "The food is of high standard and staff are friendly."
• "The burgers and the wings are absolutely delicious."
• "The chopped onions was done nicely and not over cooked and it wasn’t greasy neither!"
• "The burgers were very well made, juicy but not greasy, good sized patties with quality meat."
• "The chunky chips were great and the burger was generously portioned."
• "Best juicy holy smokes burger I had in ages,meat was succulent."

Cons:

• "My chicken and waffle was very dry didn't enjoy, could barely cut through the waffle or chicken."
• "The chicken full hot was ok, and the BGR original burger was really good. The chicken strip kids meal was very plain and needed to salsa sauce."
• "The food is really not that good of quality for what you pay for or tasty at all."
• "The burgers where dry and tasted like store bought patties."
• "Burgers, below average. Medium burger came well done and dry."
• "Food is awful! We ordered a whole chicken and it tasted as if it had been defrosted and microwaved. So dry and no flavour."
• "Food was dead fam. Expensive & not worth the price."
• "The people who have given this place 5 stars must be friends and family !!. Considering it's a burger place the burgers are at best average!"

Service and Staff Attitude

Pros:

• "Staff were super nice and friendly."
• "Great customer service."
• "The customer service was exceptionally good."
• "The staff were friendly and helpful but the quality of the food let's this place down."
• "The staff was amazing, the service was fast and on point!"
• "Really enjoyed the atmosphere, service and food here."
• "Service wasn’t great - Felt like the young gentleman at the front desk didn’t really want to be there."
• "The service was reliable and all of the food and milkshakes/mocktails were well presented and delicious."

Cons:

• "Had to shout out several times to pay the bill and leave."
• "We had to wait 15 minutes for a desert, which is fine but when i politely enquired about our order, the lady was very rude."
• "I saw this restaurant on Instagram and I said to myself I must go down here to see what the hype is about. Firstly the staff were amazing."
• "It's a shame that some people don't know how to work under pressure (not that they were) and be professional and polite at the same time when working in hospitality."
• "Ringing back I spoke to a different person, she explained the same thing, but in the background I heard a raised voice say, I've already told this guy that we are waiting for a delivery driver."
• "Don't think serving girl wanted to be there but don't blame her. The restaurant was untidy and worn out like the owners don't care anymore."
• "Waitress: we don't have cutlery for takeaway."
• "This restaurant does not even deserve a star rating. We made a order, we waited a hour and 30 minutes for them to tell us the driver could not find the restaurant."

Delivery and Takeaway Experience

Pros:

• "I have now been twice, and each time it has been a good experience."
• "Can’t fault the food at all - it was delicious and warm! Will definitely be ordering again as I haven’t seen a place that provides such quality and good food."
• "Ordered through just eat (i live a mile away) and the food was FANTASTIC."
• "The food was delicious, I was really impressed!!"

Cons:

• "After an hour I tried calling the restaurant FIVE TIMES no answer!"
• "My friend ordered the boneless wings and fries and as a side we got the onion rings."
• "Ordered a beef brisket burger as Named on the menu without reading the full description."
• "The wings in BGR are to die for, I would definitely recommend them to any wings fan."
• "Just ordered a delivery from here and it's atrocious! The chicken isn't cooked properly, the chips are cold and the burger taste like its been mircowaved."
• "Ordered beef but wasn’t sure if it was actually lamb (they offer beef or lamb) but couldn’t tell what it was because it didn’t really smell of either and looked a little odd."
• "Spent over £90 here. Food tastes ok but took over 2hrs to arrive."
• "if you want cold food and rude staff when you ring about there food being cold then by all means eat here."

Price and Value for Money

Pros:

• "The price was very reasonable for the quality and portion of food."
• "Highly recommend this place and the price is very reasonable."
• "The prices are very reasonable.."
• "The bill payment marks this establishment name as 'RS Chicken Shop'. Which maybe more suitable to look at as a 'glorified chicken shop' so you're not as disappointed."

Cons:

• "The bill was £120!! reduced to £66 with taste cards for 2 adults and 2 children."
• "Prices were quite high, however for a one off treat on a day off I was happy to pay £20 for the meal, drink and delivery."
• "The staff were friendly and helpful but the quality of the food let's this place down."
• "Absolutely disgraceful. Do not waste your time here."
• "It's so expensive poor quality just 4 burgers £84 I am doing same business it's called Benny's fried chicken I know exactly how much is cost they took more than 1000% profit still if is good quality with defrant raspy believe me I don't mind to pay service also no good enough"
• "For the amount we paid for a takeaway wasn’t cheap so we expected it to be half decent, when we received the food it was horrendous."
• "Overpriced. Save your money and go elsewhere."
• "Furthermore, they are continuously advertising 50% discount on tastecard for free advertising and the owner does not honour the offer."