Paul John & Co Solicitors Reviews Summary

Professionalism

Pros:

• "Caseworkers attends the clients in professional/friendly way, listens to the case prudently & gives strong advice."
• "Paul John & Co Solicitors are true professionals in every sense of the word."
• "They are professional, responsive, and helpful every step of the way."
• "From the initial consultation to the outcome, the solicitor displayed a high level of professionalism, knowledge, and attention to detail."
• "Paul John & Co Solicitors displayed absolute professionalism in carrying out their duties."
• "Their competency, professionalism and track record of winning cases is excellent."
• "They are very professional, helpful and very knowledgeable."

Cons:

• "Having received terrible service from our former solicitors at Sterling and Law Associates who made some silly unprofessional mistakes."
• "I won't be recommending these solicitors to anyone. Their fees are better than most alternatives but paying the extra bit is worth it to avoid the unprofessional behaviour."
• "I was surprised and disappointed that they were complaining about my application and the fact that I was asking so many questions and asking for them to prepare the application early."

Customer Service

Pros:

• "Merlin is the manager, a highly dedicated and committed person towards his profession. He is always available for any help."
• "Communication awesome very quick response."
• "They were prompt and helpful and always very responsive to all queries via phone calls or e-mails."
• "The reception team were so friendly when they greeted me and ensured I met the right legal advisor."
• "They always return phone calls and email messages even on weekend."
• "When I had any queries, they were always very responsive and would call back instantly."
• "They always answered all our questions and comments concerns at all hours without getting annoyed."

Cons:

• "RECEPTION DIDN'T BOTHER TO CALL ME."
• "They are quick always to shut me down whenever I asked if my BRP has been delivered yet."
• "I'm rating this solicitors 2 stars because of their rude and unaccommodating reception staff."

Expertise

Pros:

• "We found Paul John & Co Solicitors immensely helpful in immigration matters."
• "They give spot on advice and guidance."
• "They helped us have a clear understanding and rational basis to successfully progress my wife's application for indefinite leave at a reasonable fee."
• "They are expert in what they do."
• "Paul's team is having expertise in their own area."
• "Mr John and his team have an indepth knowledge of immigration law."
• "Their staff have great knowledge in solving any immigration problem."

Cons:

• "But in the agreement they says they will take two weeks to process the application. But they took 3 weeks to process that’s the only negative I experienced."

Efficiency

Pros:

• "Very good, they are reliable and efficient."
• "The service was quick and efficient, I submitted my ILR application in august and was approved in October!"
• "They did it very precisely within very short-time."
• "This was a seamless and easiest approval I have ever gotten in years of my application. Thanks to Dhanya my case worker for her help throughout my ILR application. I got my approval in less than 48 hours."
• "Thanks very much to Paul John & Co Solicitors in getting succeeded my settlement visa in 3 weeks under Standard application service even in this pandemic."
• "Completed my application in 2 hours and submitted it for me.... we got an approval today and I'm so thankful that I used them!"
• "I was lucky to have my spouse visa with in 7 days of application, as all that was possible by Mr P John's guidance."

Cons:

• "Because the UK spouse visa waiting time was SO LONG (~6 months) I had already sent this info across months before the wedding."
• "The bio appointment was only available a couple of weeks later which we couldn't take because of a honeymoon we already booked, we hadn't expected the submission to be so late."

Cost

Pros:

• "They are real humans who are not at all hungry for money, just phone them and you will see how much time they spend with you without charging a penny."
• "They saved my money with clear and practical advice - Thanks to Merlin 😊"
• "You can trust them to give you honest and truthful advice and not just sitting there to make money."
• "They know their job and do it with perfection at affordable cost and keep in touch with you during entire phase."
• "Their charges are very moderate with flexible payment terms."
• "They are affordable which is a bonus but most of all they care and this seeps through with all communications I have had with them."
• "They are honest, trustworthy and dedicated to their works. They have very much affordable professional fee."

Cons:

• "We had to pay 60k INR just to get a priority visa so we get the visa sooner."
• "He just asked me to transfer whatever money I have with me, and offered me that he will pay my balance immigration fee apart from the solicitor fee of around £1700 for myself and my son."

Empathy and Personal Touch

Pros:

• "Their supportive and friendly approach created a positive and comfortable environment, making the entire process less stressful and more manageable."
• "Their approach to my case was so personal that I felt I was dealing with my family members; very sincere and patiently they answered a long list of my questions."
• "It has been a seamless process with great personal touch to take care of all my worries and stresses."
• "They take away all your worries and give u peace of mind."
• "I always recommend my friends who need immigration help."
• "Beyond their professional competence, the solicitor consistently demonstrated empathy and understanding."
• "The team not only skilled but also with heart. They will not give you false hope but only the truth."

Cons:

• "They refused, saying that I should wait until the wedding is finished."