The Ship Reviews Summary

Food Quality

Pros:

• "All the food was amazingly good."
• "We both had a beef roast which were delicious from first to last mouthful."
• "The food is outstanding, well presented with good sized portions."
• "Absolutely amazing food and the staff are second too none."
• "The Charter pie was packed full of meat, the burger nice and juicy."
• "The food was great. Starters and mains were all freshly prepared."
• "The food was delicious, service was great, nice atmosphere."

Cons:

• "The chicken on the chicken burgers was very bland."
• "When the food finally came it was disappointing, small portions and poor quality, both dry and overcooked."
• "The vegan burger was chicken, and the roasts were not good."
• "Absolutely shocking food - we’d heard great things, but they were lies."
• "The steak was cooked perfectly but it came with cheap frozen chips and baby peppers that were vile."
• "The food was tasteless and bland no flavour what so ever."
• "Food eventually came but meat was hard, veg was soggy, roast potatoes were hard."

Service

Pros:

• "Jamie and the staff were so friendly and accommodating."
• "Staff were fantastic, fast service."
• "Staff are friendly and helpful."
• "Staff gave a warm friendly welcome on arrival, and were very attentive throughout our visit."
• "Staff were very friendly, polite and helpful."
• "Staff are super friendly and helpful especially Jess."
• "THE STAFF WERE EXTRA FRIENDLY AND ACCOMMODATING."

Cons:

• "We thought about leaving after the bar as we didn't get served as the bar staff were chatting in the corner."
• "Service was extremely slow."
• "Very disappointed with the service. We were a large group on the Captains table. The mains arrived after 1.15 hours."
• "The service was even worse still. There was no one checking on meals, mistakes and rude staff."
• "A real shame. Such a nice pub but the service was unbelievably slow."
• "The service was terrible, actually laughable by the end."
• "Service was slow waited over 20 minutes to have our drinks order taken and was over an hour before we got our food served."

Atmosphere & Decor

Pros:

• "Lovely inviting and cosy pub/restaurant."
• "Had a great atmosphere not too noisy even though it was busy."
• "Great, spacious, airy pub."
• "It's a really nice relaxed pub with a nice outside eating area for a good day."
• "Lovely pub, dog friendly (with a special 'dog bar' with treats, blankets etc) with great outdoor space and in a really nice setting."
• "Lovely looking pub. Clean inviting."
• "The place is really nice and modern."

Cons:

• "The front looked very generic painted blue and white."
• "Atmosphere was lacklustre which matched the food."
• "Thought the refurbishment was disappointing."
• "The service was cripplingly slow considering how quiet it was."
• "We sat there for 45 and didn't get asked for our order - despite the pub being empty!"
• "The managers attitude left a lot to be desired, he was both ignorant and arrogant."
• "Management needs to be acting quickly to remedy the situation."

Value for Money

Pros:

• "The food was delicious, reasonably priced and very well presented."
• "Great food at reasonable prices."
• "The menu is not overpriced the food is good and the beer is excellent."

Cons:

• "Would not recommend! Don’t waste your money!"
• "Only called in for a drink. Expensive bar prices."
• "Expensive bar prices - £15 for a lge Chardonnay and a pint of Heineken."
• "Starters over priced, I had the smoked salmon with a few capers & a very large amount of very hard soda bread & very little salmon for £8.00."
• "The whole meal cost £130 and I don't think it was great value, just due to the main meals being very average."
• "When you spend £40 on food at a pub for 2 people, you expect it to be good quality."
• "The Sunday dinners did look amazing, however charging almost £11 for scampi and chips of what I can only call dreadful is daylight robbery!"

Management & Staff Training

Pros:

• "The manager was extremely polite and assured me that it would be no problem."
• "Jamie was the perfect host."
• "Service was on point and overall a great lunch start to finish."

Cons:

• "Sorry to say after going here for quite a few years will not be returning."
• "Staff were young, inexperienced and the team lacked management. This resulted in slow, sloppy service and the staff looked stressed."
• "They need more waiting staff, a better cook and a manager who can actually do the job."
• "The manager had a face that would turn cream sour."
• "We were made to feel very unwelcome and the girl behind the bar just stood against the bar with her arms folded and watched us chatting."
• "Service was slow as most of the girls clearly not trained so didn't seem to know what they should be doing and we had to ask if we wanted anything."
• "First time ever i have had to leave 2 stars overpriced for what you get ...staff lacking in customer service."