Taylor Rose MW Ealing Reviews Summary

Professionalism and Efficiency

Pros:

• "They were extremely diligent with all matters relating to my purchase and protected me from many of the hassles involved in the sales."
• "They were pro-active in identifying potential problems and were available at short notice to answer our queries promptly."
• "Luke Canavan, in particular, is an incredibly efficient, thoughtful and attentive professional 10/10."
• "They were all very efficient and kept us informed about the progress of the sale at every step."
• "They acted with great professionalism, efficiency and effectiveness which managed to get the house over the line."
• "She always answered my calls, listened to me and gave me advice throughout the whole process."
• "They were incredibly professional, diligent, responsive and supportive."

Cons:

• "24hrs before deadline to pay the last of my deposit along with their fees they slapped £600 of fees on (on top of the £2300 already quoted!!!)"
• "Forget you will ever get your outstanding money back. No answer, no invoice, several e-mails sent and no reply."
• "Absolute joke, paid through the nose for a bill that did not even remotely match what was quoted."
• "We emailed them many times to get this done, and the complaint department confirmed that the necessary actions have been taken and this case is finally completed, which sadly was not true."
• "I find this very unprofessional and wouldn't recommend them."
• "But a few days before completion, the bill from Taylor Rose was now a lot lot more than the quote with many hundreds of pounds of 'extras' added on."
• "They have never provided an invoice so not trustworthy company. AVOID"

Communication and Responsiveness

Pros:

• "They were always at the end of the phone and very transparent and helpful with passing on information, which is just what you need in a stressful process."
• "These guys are so easy to work with; really easy to contact and so responsive, you're not left waiting for an answer to a query."
• "Her prompt responses to queries were impressive, providing a sense of reliability and efficiency throughout."
• "Emails were responded to quickly, and updates were always given when asked regarding the process of the purchase."
• "They were extremely responsive by both email and phone."
• "They answered every call and email on time all the time."
• "They always responded quickly to any questions we had."

Cons:

• "It would have been nice to of had a prompt saying ‘you haven’t completed xyz, could you please do so/is there a reason you haven’t?’ instead of us having to enquire."
• "Our land registry has been left incomplete now for over a year."
• "I tried contacting them several times, each time I call I spend ages on the phone trying to explain the situation and each time I am passed to a different person who says they a solicitor will contact me and never does."
• "The way they communicated information wasn’t always user friendly, a few times I read emails and was left thinking ‘huh?’"
• "The solicitors were impatient in letting me find my words, and had a very condescending tone from the very beginning."
• "We really regretted using them and have found the whole process exhausting."
• "2 years after completion of purchase I have received a bill for something Taylor Rose forgot."

Customer Care and Satisfaction

Pros:

• "Bubbly and warm, going out of her way to make the process as smooth as possible."
• "We will be recommending Taylor Rose to friends and family, and we certainly know where to go in future."
• "I felt throughout the process that they all genuinely cared and empathised with all the stresses that come along with selling and buying properties."
• "Thank you Aliyah, you were very helpful and I really appreciate your work and all advice provided."
• "I will definitely recommend the team to anyone and will use in the future if ever need to."
• "We were so grateful for the patience, professionalism and empathy of our team at MW Ealing."
• "She's been an absolute gem and she was more like a family member than a solicitor, that’s how comfortable I felt with her."

Cons:

• "These must all be fake reviews. Do NOT get involved."
• "Would not recommend, and would not be using them again in the future."
• "Please avoid this law firm and this solicitor. I can’t believe how such a careless person could become a solicitor. She is terrible!"
• "Terrible experience... AVOID."
• "Our solicitor Nina’s attitude is extremely terrible, she always asked profiles which you have already sent her a few days before."
• "The poor service and communication throughout was not worth even the original quote, let alone £3k."
• "If you are assigned Nina Koushi as your solicitor then RUN."