Sartori - Italian Restaurant & Pizzeria Reviews Summary

Service

Pros:

• "I have to say customer service 5 stars. Staff really friendly."
• "Service was good, all waiters were very attentive and fast, perhaps a bit too fast and eager."
• "Service was attentive and friendly."
• "The staff were excellent, super friendly and accommodating."
• "Great restaurant on the corner of Leicester Sq station. Wonderful service from the waiter, attentive and very helpful as it was our first time to the restaurant."
• "Friendly staff and quick service."
• "Really very busy Italian restaurant, excellent food and great service."

Cons:

• "Service was horrible. I asked for an extra napkin n the girl says no English n just walks away."
• "Staff ignored us and were rude."
• "Service was either rushed or slow and inconsistent staff members."
• "The service was alright but a little bit underwhelming."
• "Service was friendly and attentive."
• "The service however was poor. Firstly very cramped restaurant, I had my head bumped by servers multiple times as they walked past with food or menus."
• "Rude server. He tried to give us more expensive wine than we asked for."

Food Quality

Pros:

• "The food is amazing, and the atmosphere is lovely, my favourite thing and the reason I keep coming back is the dessert Delicia de Limon 😍."
• "Proper and real Italian restaurant in London! It gets very crowded, but food is amazing!"
• "I had the prawn/mussels pasta and it was one of the best pasta I've had in London."
• "Everything they made was fresh and delectable."
• "Absolutely delicious Pizza, service was great, nice atmosphere, lovely starters in particular the Calamari, the Mussels, the melanzane parmigiana and the mixed cured meat prosciutto!"
• "The food was fantastic, authentic and fresh, reminds me of being back in Italy."
• "The food was great and surprisingly well priced for its quality and location."

Cons:

• "I had tuna last week and after half hour I had very bad nausea... I think the fish wasn't good."
• "Starters from canned food, steak likely from frozen, pizza was not bad though could be better."
• "Pasta was hard and could tell it had not been properly cooked."
• "Food was good, but not great."
• "Food was ok, never had my fusilli like that and unfortunately my dish with the fusilli was also somewhat bland and dry."
• "The pizza came out first 30 minutes after ordering and had to say it was quite salty, I could literally feel the salty anchovies."
• "Food was very average."

Atmosphere

Pros:

• "The best italian restaurant I’ve ever been to. Very active because of the people eating as well."
• "The atmosphere is very relaxing and a fun environment."
• "Lovely quiet place despite being just around the corner of the noisy Leicester Square Station."
• "The place was bustling which is a good sign that the food is good."
• "Good atmosphere and great location to get to the Prince of Wales theatre."
• "Great atmosphere, You will not be disappointed."
• "The atmosphere was a bit underwhelming, lacking any special decor."

Cons:

• "Got a table by the counter / kitchen and could constantly see workers sitting on the floor looking tired right next to me."
• "The lights were very bright, with no music made the atmosphere a little stiff."
• "Atmosphere wasn't good sitting upstairs as tables were crammed in closely and decor quite stark."
• "The building is a bit small, which creates a very loud atmosphere. Difficult to hear when it's busy."
• "The noise level is quite high when it gets busy which can make conversation difficult!"
• "The environment is so noisy. There are no space between tables."
• "It was sadly very very noisy and didn't make for the best experience."

Value

Pros:

• "The total cost for a couple of drinks and two courses came to £30 which isn't too bad given the amazing quality of the pizza."
• "Very good value for price."
• "Great food at a decent price."
• "The food was great and surprisingly well priced for its quality and location."
• "Prices are great for the taste and portion sizes."
• "Great price considering the area."
• "Overall good value for money and you get a large portion for what you pay for."

Cons:

• "Avoid this place, if you don't want to be ripped off. Purely touristic place! Loud, chaotic and expensive!"
• "Over 17 pounds for frankly overdone tortellini is ridiculous."
• "Pizza was good but the price was too high."
• "Paid more than 60 pounds, of which 12.5% service charge, which is honestly too much."
• "Unfortunately just too close to the tourist center and the environment is too loud, noisy, confined and cramped."
• "Food is really average and those flies oh my god, they were everywhere on the wall and wine bottles."
• "Get a frozen meal instead. It tastes the same, and is much cheaper!"