New Bettola Reviews Summary

Food Quality

Pros:

• "The pizza so nice."
• "The freshly made desserts are a high point!"
• "Food was delicious and service was great."
• "Absolutely incredible food."
• "Food is on point."
• "Delicious food."
• "All the food tasted fresh and was very well made."

Cons:

• "Food was basic, pasta was not fresh, chicken was tough and cooked separate to the sauce."
• "Out of our twelve meals 3 were hardly touched (2 cold fish dishes and one steak)."
• "But one of the items ordered for delivery turned up looking like a burnt lump of pasta, which should of been a lasagne, it was not at all possible to eat it."
• "The result is fridge cold wet mozzarella chunks with same cold tomatoes on the freshly baked pizza."
• "Mushroom pizza - mushrooms raw, could have done with oil and more cooking."
• "Spaghetti bolognaise not good."
• "All the food was bad tasting."

Service

Pros:

• "The service was amazing."
• "Staff really kind."
• "Great service."
• "The staff makes you feel so comfortable from the moment you sit down."
• "The staff is very friendly."
• "Staff amazing, nothing is too much bother."
• "Service is fantastic very attentive, never left without a drink."

Cons:

• "When I asked, the owner very rudely stated 'its because all the cheese you asked for'."
• "The lady serving wasn't that friendly."
• "The waiter shrugged his shoulders and smirked when asking if there was a problem."
• "Service was terrible, never even asked if we wanted more drinks."
• "Service towards British people in general is appalling."
• "Our waitress was very rude and made us feel so rushed."
• "Service too slow."

Ambience

Pros:

• "The interior is lovely, it reminds me of my childhood back in Italy."
• "The atmosphere is very appealing, with a patio covered by a grapevine completing the decor."
• "A lovely chilled out vibe."
• "It’s beautiful inside."
• "Cosy, warm Italian restaurant."
• "The decor, really sets the feels that you know your in for a treat!"
• "Beautiful outdoor ambience."

Cons:

• "VERY UNPLEASANT WILL NEVER GO AGAIN."
• "Screaming child."
• "From the outside it looks like somewhere you might swerve."
• "Building looks a bit shabby from outside."
• "It felt like the restaurant was under new management with not a lot of decor."
• "The windows were covered in a plastic frame so they couldn't open."
• "It’s a conservatory and you can see into the neighbouring houses."

Value

Pros:

• "Food and drinks expensive for what it is."
• "They are far overpriced, I paid £ 16.82 !!!"
• "However, they were charged an additional £900."
• "My 8 pound pasta was then charged at 10 GBP as a 'special pasta'!!!"
• "£16 for two Peronis. £5 for 6 olives and a slice of bread."
• "Food and drink price are very high."
• "they charge 20% of service which is new to me in the restaurant very expensive."

Cons:

• "Such good value."
• "Extremely good value with excellent service."
• "Pretty good value."
• "Priced appropriately."
• "Exceptional value."
• "Prices r very reasonable for London, quality food."
• "It’s a great value for the prices."