True Vehicle Sales Reviews Summary

Customer Service

Pros:

• "Great communicators, quality cars that are presented in show room condition."
• "Tom and Karen were excellent from beginning to end."
• "Excellent dealership - customer at the heart of the whole process."
• "Tom really has been fantastic to deal with, he is not your ‘typical’ salesman and made us feel very comfortable."
• "Fantastic service from Tom and the team at True Vehicle Sales."
• "A really professional service from Tom at True Vehicle Sales."
• "Tom provided an excellent service, a high quality car and a fair price!"
• "Tom and his team were so helpful, patient and understanding of our needs."

Cons:

• "Unfortunately, my experience has been far from satisfactory. The vehicle arrived with noticeable damage."
• "This lack of commitment to customer satisfaction reflects poorly on the integrity of the seller and TRUE CAR SALES."
• "Decent cars but don't expect anything in the way of after-sales service or a meaningful warranty."
• "Rather naively, I bought my van, a 2012 Citroen Dispatch over the phone from True Vehicle Sales in Stowmarket, Suffolk... and I could tell he wanted to get back on the road, even refusing a cup of tea."

Vehicle Quality

Pros:

• "Car was exactly how he described and I couldn't thank him enough."
• "Had a fantastic range of options and delivered to my door by a lovely guy."
• "The car was as described and more. It was presented in an excellent condition."
• "I’m absolutely over the moon with my new Twilight Purple M4, amazing condition and brilliant spec."
• "Bought my Mercedes E400d without test driving or seeing in person first and I have not been disappointed!"
• "When I collected the car it was immaculate and could have very well been driven out of a showroom."
• "To top it all off, the BMW M850i is AWESOME, a beast of car in impeccable condition."
• "The car is immaculate - it literally feels like showroom/as new condition."

Cons:

• "The vehicle arrived with noticeable damage, which consisted of the drivers door clearly not lining up with the rest of the car, absolutely poor paint work which showed it had recently been painted."
• "I did notice however that the rear tyres were looking very low on tread, so spoke with Tom and within 10 minutes this was rectified!"
• "Turns out one of the boost pipes had the wrong clip on which would not tighten correctly."
• "But I certainly never expected to spend that money on something with so many issues, about which he has done next to nothing."