Forbidden Planet London Megastore Reviews Summary

Product Variety and Selection

Pros:

• "This store has a lot of variety for those looking for comics, board games, figurines, models and more."
• "Huge range especially of books, comics and mangas, can spend a really long time here just looking through their selection of items."
• "The store's vast selection of comics, collectibles, and merchandise is a treasure trove for fans of all genres."
• "The downstairs really surprised me with how big it is and packed with Manga A-Z’s and lots of other books from comics, games and movies."
• "The basement has one of the largest selections of manga and graphic novels I have seen."
• "They have everything comic, manga and movies related."
• "They have a very wide selection of memorabilia, books, comics, graphic novels, autographed items, etc."

Cons:

• "It didn't have so much for gaming characters memorabilia wise."
• "Their Board game selection is pretty modest in comparison."
• "However, their older items are overpriced. A 30 year old was over £20+."
• "Although it may seem nice, thinking back I kinda feel it's slightly underwhelming as there aren't enough variety of items for bigger more mainstream anime and mangas."
• "Only complaint is it would be great if they focused less on Funko Pop, which seem to make up 75% of every section rather than more interesting & unique items."
• "Distinct lack of Star Trek merchandise and David Eddings books."
• "Not a huge amount of collectibles but still a surprising amount for what they did have."

Accessibility and Layout

Pros:

• "The store is wheelchair accessible and there is a manual lift to the lower floor that would accommodate one wheelchair at a time."
• "Accessible store for wheel chairs and strollers."
• "There's a working lift for wheelchairs."
• "Everything is laid out very smart and informatively and easy to navigate."
• "The staff are extremely nice."
• "The store is near soho and is a few minutes walk from Tottenham Court Road station."
• "Also situated right in the centre of London, it's just a foot walk from Trafalgar Square."

Cons:

• "On ground floor there is a stepped up area, but you can access it from the side which is a sloped floor. A bit of a trip hazard perhaps for partially sighted folks."
• "The basement of the store however is extremely stuffy and terribly ventilated."
• "Low ceiling not for the claustrophobic."
• "Downstairs was very confusing like a maze."
• "You don’t get time to look at the items in the glass cabinet with it being between a chaotic single lane queue and a single lane entrance."
• "The upstairs can get a bit crowded when groups of people come in."
• "Limited space to walk around as gets crowded quickly."

Pricing and Value

Pros:

• "Prices can be a bit steep, but the quality and variety of products justify the cost."
• "Fantastic selection of items for sale beautifully presented and reasonably priced."
• "The prices are so reasonable as well, I was astounded that books in the sale that normally cost £30/£40 are being sold for £5!!!"
• "Amazing book selection downstairs and books were reasonably priced."
• "You get good quality items at fair prices."
• "Prices seemed on par with other collectable stores and reasonable."
• "Very reasonably priced and a lot cheaper than other shops nearby."

Cons:

• "Mtg stuff was waaaay too expensive so didn’t bother."
• "Went here to buy some MTG, low in stock, some out of stock, no singles on offer."
• "Prices are very reasonable, sure you can get things cheaper I'm sure but you don't get to look and touch first which is always worth paying for."
• "Spending £100 on like 4 dragon ball statues is mad."
• "Price of merchandise is high."
• "Some items are a little expensive in my opinion."
• "Items are a little on the heavy side price wise compared to American similar shops."

Customer Service

Pros:

• "The staff are really friendly and always happy to help."
• "The staff's knowledge and enthusiasm create a welcoming atmosphere, making it a delightful experience for both seasoned collectors and casual shoppers."
• "Staff are generally pretty helpful."
• "We were assisted by staff who very very polite and helpful."
• "Staff were friendly and very helpful."
• "The staff is super nice and helpful."
• "Staff are always really nice and super helpful."

Cons:

• "The items on ‘sale’ are usually hardly reduced at all - they’re essentially traps for parents buying gifts for their kids, who don’t know how much the books normally cost."
• "Only issue is that whenever we visit they seem to be moving stuff around."
• "Staff could have been more assistive."
• "Unfortunately the staff (if you can find one) doesn't always know where to look for so you could end up spending a lot of time finding what you want."
• "Staff seemed kind of annoyed to have to dodge customers as they fluttered around the shop. Most of them looked pretty miserable."
• "Every staff is helpful except the white male staff at the cashier, he is rude."
• "I just had one question about some 'Anthem' Merchandise and the staff member said he had never heard of 'Anthem'."