Shoe SPA Reviews Summary

Quality of Repair Work

Pros:

• "Restored my shoes beyond what I believed was possible."
• "My sandals look absolutely amazing. Beautifully done. I am delighted with the results."
• "The new zip is identical to the one they replaced and it's impossible to tell which boot has had the repair."
• "Wow. What an incredible team and service. Worth the money."
• "Shoe Spa did an amazing job on 3 pairs of shoes / boots - expensive ones which were unwearable without repairs."
• "Just discovered this place the other day when I needed to get a pair of shoes heeled properly before an important event; they did an amazing job with the lifts."
• "I was most impressed with Shoe Spa. Paul and his team did an excellent job in restoring an old vintage Gucci bag."
• "I have just received back my bag. I am absolutely thrilled with my bag renovation."

Cons:

• "Sent my shoes back to me in an unwearable condition."
• "Complete waste of £272. My shoes were returned to me in better shape but with a bent heel."
• "They resoled them in gold colour as one of the soles was damaged. The colour they applied was much nicer and stylish than the original one."
• "This is a total scam. Spent £250 on a pair of Gucci shoes and they came back ruined after 3 times I have worn them."
• "When my shoes were returned they had added an ugly brown sole onto my nude heels, which completely changed the look of the shoe."
• "Don't expect too much! Had a pair of trainers cleaned and that came back no better than putting them in the washing machine."
• "No contact from the company at all after they received my trainers, they just sent the trainers back in the exact same condition."
• "Initially after booking to have my long suede boots’ elastic widened... However, Shoe Spa has done a wonderful job and I’m so glad I found them!"

Customer Service

Pros:

• "Very professional and customer service impeccable. Highly recommended."
• "The service team are super-responsive to email and very efficient."
• "They always return your emails to keep you up to date."
• "Excellent Customer Service Initially due to a communication mishap I was not originally pleased with the shoes."
• "Lots of helpful communication with Paul. Thought my 2 pairs of boots were heading for the dustbin but they have come back looking like new!"
• "I was overwhelmed by the results of my vintage shoes as I had excellent results."

Cons:

• "I have asked to make a formal complaint but no replies to my emails."
• "Layla said “sometimes customers get snappy when they are advised further work needs to be done” and this was the reason I wasn’t contacted."
• "We used their services for over 5 times and seen prices increasing rapidly lately."
• "Unfortunately only good and quick to answer when you submit an order, but completely silent when you report an issue."
• "Manager/receptionist had a can’t be bothered attitude."
• "Extremely Bad Service + Bad Quality. 1. This shop NEVER picks up the phone."
• "Poor customer service. Condensing manner to potential customers."
• "Still waiting for my shoes to be returned to me after 5 weeks, only left them to get a new heel and some stitching on one side."