Landys Chemist Reviews Summary

Customer Service

Pros:

• "Great advice from the chemist too."
• "Excellent customer service as I received my clarins body oil quicker than expected!"
• "Thank you for your good customer service."
• "Best chemist in Golders Green. Personnel is extremely nice and attentive."
• "Customer service were very quick and helpful in responding to my enquiry."
• "The lady I spoke to was very helpful and made sure the item was in stock."
• "I have shopped several times now with Landys Chemist on line, and find their customer service excellent."

Cons:

• "Your reply is outrageous you sent the paperwork for me to send the oral b heads back after I complained through PayPal."
• "Customer service has accused me of lying and said that they packed three and told me to contact my bank."
• "Customer service (Mitul and Michaela) were not helpful at all and said they couldn’t do anything about it."
• "Very poor service from the online team, have took my money out twice and no email regarding my order."
• "Their customer service is very rude, nonchalant and defensive."
• "Rubbish customer service. Ordered perfume for my partners birthday and paid expedited p&p and did not arrive."
• "I've had no reply and haven't received my order or a refund."

Product Availability and Pricing

Pros:

• "They often have a discounted price for this item, which is very, very welcome."
• "Found the best price of my Azzaro Wanted on Internet, Landys Chemist give a great price and original item."
• "Quick and easy ordering with good offers available at Landys-cheaper Clarins fragrance than anywhere else."
• "Prices are very competitive and delivery being free after spending £15 or more is welcome."
• "I order a Clarins product and couldn't find it cheaper anywhere else."
• "Very impressed with the price too."
• "The price was a lot cheaper than all the other suppliers on line."

Cons:

• "One of the bottles didn't open properly even with a strong man and a set of pliers."
• "Buyers beware! Ordered 3 items, a couple of days later they send an email saying they can send just 1 out of 3."
• "Price was good but perhaps look elsewhere if you're in a hurry because it took 13 days (!) for my order to turn up."
• "Placed my order on the 10th of November... it arrived on the 20th. 10 days from order. Unacceptable."
• "Clearly their inventory management is not up to standards and their S&H fees inflated."
• "Really poor. A similar experience to other reviewers in that a purchased item online marked as in stock when not."
• "Selling goods which are NOT in stock."

Delivery and Shipping

Pros:

• "Ordered Clarins beauty flash balm on line for a birthday present for me from my husband at £7 cheaper than from Clarins shop or website. It arrived in 2 working days and in time for my birthday."
• "Excellent prompt delivery."
• "Items ordered and delivered securely all within 72 hours, what excellent service."
• "Delivered on the due date between the times stated - fabulous service."
• "The staff were very responsive and my items came within two days despite the current climate!"
• "Items arrived within a few days and were carefully packaged to avoid breakages."
• "Anyways I received my order on Tuesday which was super fast, product was amazing and I cannot understand why people are giving bad reviews."

Cons:

• "Waited more than a week for 3 items and then only 2 arrived."
• "Ordered a couple of items and they came after a month and a half."
• "More then 30 days and I haven't received my product yet, very disappointing..."
• "It’s been 2 weeks and I still have not received my order."
• "Extremely poor service. No sign of delivery for order placed online."
• "Worst experience ever! Ordered a couple of items and... some of the items were missing."
• "I placed an order at the beginning of January however, and did not receive it."

Product Quality

Pros:

• "The hairbrush is fantastic and is everything I hoped it would be."
• "Product was amazing and I cannot understand why people are giving bad reviews."
• "The products are of the highest quality and are sourced from trusted suppliers."
• "I have ordered the very wonderful Olverum bath oil from Landy's whenever I can afford it, and it always arrives beautifully and safely packaged, within a couple of days."

Cons:

• "The new cutting head for my razor says that it fits my make and model of shaver, but it is not as good a fit as the original."
• "Furthermore, the pharmacist gave me a homeopathic cream for my acne which did not help at all."
• "DO NOT BUY FROM THIS CHEMIST!!! I bought some eye serum that was defective -the product had no batch or expiry date."
• "I received my 3 products ordered from landys, and one of them, the mustela no rinse water cleanser, was broken."

Customer Experience

Pros:

• "Came in store looking for some advice. The pharmacist seemed to know everything about medicine."
• "Visited recently. Went in for advice on alternative supplements to take for joint pain. Pharmacist was extremely knowledgeable, and gave me three options for treatment."
• "Was so impressed with the service. Had a long list of beauty and medical questions and I was given suggestions and advice on everything."
• "This is my place of choice for ear piercing. Amazing experience; clean and relax atmosphere."
• "Because I'm dyslexic and find it difficult ordering online, I've ordered by phone, and Mitesh has been lovely and very helpful."
• "I have been to Landys twice this week to collect prescriptions for neighbours who can't get out and buy essential pharmacy supplies. On both occasions the staff were helpful, kind and professional."
• "The staff at Landis Chemist is highly knowledgeable and always willing to go above and beyond to assist customers."

Cons:

• "Don't trust them. I went there spending 1and 1/2 hour to have free flu jab as they have written outside in large paper board 'free flu jab available'."
• "Landys Chemist??? They are stealers! Thieves !"
• "STAY AWAY FROM THESE SCAM ARTISTS!"
• "Don't waste your time with this lot. Totally unreliable. They don't answer phone or email."
• "The older lady is the opposite. Very offensive, schoolmarm attitude. A horrible experience."
• "Ordered from this site, but order was NOT as placed/promised... Then they refused to send me any replacement and only gave me back the money which I was owed without giving me any other consideration for my trouble."
• "If you want fast delivery great communication as to where your items are DO NOT use landys!!"