Shumaila's London - Upminster Clinic | Laser Hair Removal, Facial, HydraFacial, Hair Loss Treatment, Skin Tag Removal Reviews Summary

Staff and Service

Pros:

• "The entire staff at Shumaila's in Upminster are so warm and welcoming."
• "The staff were extremely friendly and accommodating, and the room itself was very clean."
• "Very nice and clean practice and they always see me on time!"
• "In particular, Mamta has been an amazing therapist who is very skilled, patient and knowledgeable."
• "The staff was warm and friendly."
• "The team always do such a great job! They are so kind and treat you like family."
• "I was greeted with a warm welcome from very friendly staff the moment I walked in the door."

Cons:

• "I wouldn’t use their services again."
• "However, I booked through the treatwell site which stated the price as £55, I was then called 2 weeks later requesting a deposit of £20 which I was happy to pay. Once my appointment was finished, I was asked for a full £55 because the lashes were apparently £75!"
• "I attended my appointment with Naz, the head of service, who was very unprofessional and inconsiderate about my ongoing treatment."
• "I sat for nearly 3 hours not at any point was I offered any water etc."
• "From other reviews looks like the owner tries to argue when the salon make a mistake and not try to help… not nice."
• "Would not recommend disappointing I’ve had my hair done here before and the length was cut longer on one side than the other…"
• "Please be aware that they seem to delete any low rated and honest reviews!"

Treatments and Results

Pros:

• "The results were impressive, leaving my skin feeling rejuvenated and revitalized."
• "I have had an amazing result so far which has really helped to boost my confidence."
• "Having had a skin tag removed previously with a scalpel, this was quicker, cleaner and much less irritating."
• "I would highly recommend to anybody looking for pigmentation removal."
• "I am incredibly happy to see my results. My face looks entirely different."
• "I am delighted to see results on my skin after hyperpigmentation with the help of Cosmelan peel."
• "Seeing my pictures, it's amazing, me and my husband we both are extremely happy and it was worth it."

Cons:

• "In the middle of my appointment another customer had been booked in for a blowdry which overlapped with when the bleach needed to be rinsed off of my hair."
• "However, she did not inform me about the possible side effects, such as further damages."
• "Having them removed was another dilemma as you had to go back to the salon that did them but they haven’t had any appointments!"
• "It far too much glue was used they slightly clumped together not allowing for them to be brushed properly."
• "A big disappointment, waist of 4 hours time and damaged nails."
• "They call themselves certified doctors and dupe people into buying packages that are not suitable for them PLEASE BE AWARE as results of the treatment can adversely affect your health."
• "BUT UNFORTUNATELY I had a VERY bad reaction to the glues."

Professionalism and Expertise

Pros:

• "The parlour is run under the leadership of Nazia - a confident, experienced and very competent manager and the atmosphere is friendly, welcoming and pleasant."
• "Nazia is a star, she provided extremely good care and positive attitude."
• "Good communication with her all time."
• "Professional treatment, in a clean and friendly environment."
• "Nazia was amazing. She is extremely knowledgeable and got rid of all my skin tags with minimal fuss."
• "She’s highly experienced and a thoroughly lovely person too."
• "She was meticulous in her technique and you can tell she enjoys what she does."

Cons:

• "The Hairdresser needs to be careful when blowdrying a customer's hair, as the heat touched my skin twice on two occasions."
• "When she was about to add hair colour on my hair, ideally Vaseline or something should be applied to the ears and neck before colouring as the hair colour went all over my ears and neck."
• "Additionally, Naz is known for sharing clients' information with others and complaining about customers."
• "The reception lady was so unhelpful she wasn't willing to at least find out what went wrong there end despite I had come from a far distance."
• "Charleigh was amazing again today but the two ladies sitting behind the reception desk seems to be either bored or did not want to be there or in each other’s company."
• "If there was option for zero star I would choose that experts in deceiving people."