Steven Oates Estate Agents Hertford Reviews Summary

Customer Service

Pros:

• "Ginny is exceptionally organised, kept in regular contact, continually chased solicitors throughout the chain to keep things moving."
• "Jack worked tirelessly, often getting involved on days off and going well beyond what we expected, chasing and at times managing the chain below."
• "We were regularly updated in an efficient and professional manner."
• "Lisa and the team could not do enough for me."
• "The team were exceptionally helpful and supportive."
• "Always professional and responsive with their communication."
• "Your communication kept me regularly up to date of all viewings and feedback."

Cons:

• "A horrendous experience with these guys. My wife received a racially abusive voicemail from an employee which caused significant distress."
• "Property management were slow at getting back to us and seemed to become tired of us trying to get things fixed in our flat."
• "They told us we owed thousands of pounds in fees for terminating early - just an illustration of the lack of professionalism."
• "Sadly had to deal with very unpleasant & stressful moving process due to very poor communication form Steven Oates letting managers."
• "We were strung along and after two months of go slow started hoping that something else would come up on the market because we had zero faith that the agent was ever telling us the truth."
• "They don't communicate with you or your tenant, taking days/weeks to reply to your important emails."
• "The communication is Awful, they either don’t reply or take ages & when they start a task they never fulfil it."

Professionalism

Pros:

• "I sold my property through Steven Oates in Ware...the agent I dealt with in particular was Ryan Leber. He was professional throughout the process."
• "Lisa came and did a valuation on my house. She was punctual, very friendly and professional."
• "Complete professional service."
• "Professional, approachable and gets the job done!!"
• "They were very professional and friendly, went to a lot of trouble, and were always ready with help and good advice."
• "Professional and friendly team who know the area very well and provide good insights into realistic rental prices."
• "The staff is extremely helpful and friendly."

Cons:

• "If you’re a member of an ethnic minority or/and care about being treated with dignity and professionalism, avoid this agency at all costs."
• "Very dishonest agent, if you are a buyer and there is a choice of agents, avoid at all costs by picking the other one."
• "Steven Oates are unprofessional, rude and unhelpful."
• "Steven Oates considers entering your home for a property inspection every 3-6 months ‘standard’."
• "Horrendous experience as a tenant from beginning to end."
• "I was a tenant in a property they managed and they were incompetent from the very start."
• "Steven Oates are an unprofessional, poorly organised letting agency that don’t care about their tenants."

Maintenance and Responsiveness

Pros:

• "Not only were Steven Oats Estate Agents on hand every step of the way, but their compassion, professionalism and attention to detail were unbelievable."
• "Most recently they successfully relet the property, organised work required in advance of the new let and sorted out all the relevant paperwork."
• "They were so efficient and helpful, very organised co-ordinating our viewings and open day and keeping us up to speed."
• "They were always available and kept us fully informed at every step during the process and helped take much of the stress out of moving home."
• "Brilliant service full of reassurance and always happy to answer any questions."
• "I recently purchased a flat through Steven Oates and dealt with Ginny Oliver who was extremely helpful throughout."
• "Lisa kept all communication flowing freely and all (minor) disputes were resolved without any issue."

Cons:

• "We had a leak in our bathroom ceiling which spread to our hallway and living room and caused a lot of mould which wasn't fixed for over 2 months."
• "Our shower was broken for over a month in the height of summer."
• "Steven Oates regards any property maintenance as the tenant’s fault and is entirely unwilling to sort anything."
• "We had maintenance issues during our tenancy which took a series of phone calls and emails to eventually resolve after weeks of trying on our part."
• "It took them 3 weeks to give our deposit back, we got the flat professionally cleaned & they didn’t believe us despite the booking confirmation & charged us for another clean."
• "At the end of our tenancy they attempted to charge us £450 in cleaning costs."
• "The landlord turned up unannounced on several occasions, sent bullying text messages and allowed contractors in when we were not home."