James Pendleton Reviews Summary

Professionalism

Pros:

• "The JP Team was extremely professional from the start to the end."
• "Christina Christophi gave us an amazing tour, and was very professional, answering all questions we had."
• "We were hugely impressed with the professionalism, timely and responsive manner in which each member of your team dealt with their respective responsibilities."
• "They were very professional and accommodating, and went above and beyond to be my go to person to answer questions and resolve issues."
• "Right from the start, they are always honest about the valuation."
• "Daniel Gilligan and his team were steadfast and tenacious in what was a challenging sale, always being pleasant to deal with."
• "Being a tenant in London can be a difficult and stressful experience (SW11 is no exception!), but Jake's professionalism and calm helpful attitude made the whole process much easier."

Cons:

• "Even if the Pendleton team failed on organizational skills, they are very kind and willing to fix mistakes."
• "The previous tenants were a bit troublesome in that they delayed their move and therefore ours too, but it was handled fairly well by the agency."
• "They also tried to charge us to repaint the walls despite many marks existing before we moved in or occurring during multiple leaks and construction work during the tenancy."
• "The team tried to charge me for 'missing items' despite them being in the house, missing on arrival or agreed to be removed during the tenancy."

Customer Service

Pros:

• "Victoria genuinely cared about my moving experience being a positive one and the service provided felt very personal which I really appreciated."
• "Thank you to Josh and Dan for helping us buy our new flat."
• "Since we moved in, Kerry Murphy has been extremely helpful and responsive managing the relation with the landlord and the different service providers."
• "Philippa C was our letting agent. She was extremely patient, responded quickly, showed us properties that matched our requirements and was never pushy."
• "Christian at James Pendleton has been a great help in answering all of my questions with my new property, nothing is ever too much trouble."
• "Josh’s professionalism and his expertise, his calm under pressure and his brilliant negotiation skills made the process incredibly smooth and far less stressful then I feel it would’ve been with anyone else."
• "Jasper listened to what we wanted in regards to property and budget, and found us the perfect place to rent."

Cons:

• "I was looking to rent an unfurnished apartment near Clapham junction. The advertisement on rightmove was a LIE."
• "We have booked a viewing and confirmed it with the agent one hour before the appointment. Only when we got to the apartment and called the agency for information on their location, they told us that the apartment had already been rented... A waste of time and money."
• "I said I wouldn't pay that, and he said okay the original price then, so he was clearly trying to shake more money out of me."
• "I was close to applying for one rental, but then magically the rental price increased, his explanation was that he was 'confused' even though the price was stated on their website."

Efficiency

Pros:

• "Working with JP (specifically Philippa) was seamless."
• "Thomas was super helpful with helping me find and secure a beautiful flat to rent."
• "The first place we saw was perfect and Mitch was instrumental in helping us secure the property."
• "Daniel was also very persistent across our rather drawn-out process, chasing both sets of solicitors and helping to resolve issues quickly and efficiently."
• "Zosia was really helpful in communicating with us about the return of our deposit and was able to action it quickly after some initial delays."
• "Tom was unbelievably helpful and efficient in securing us a lovely property at short notice."
• "A quick, well-coordinated move with the whole process being as stress-free as possible."

Cons:

• "Unfortunately, our renting process was a bit slow (for external matters, not related to James Pendleton) but Jake had been very supportive all the way through."