Shawn Dream Cars Reviews Summary

Customer Service

Pros:

• "Regardless of the communication method, be it phone or email, they quickly responded to my questions and offered prompt help during the purchase process."
• "Their dedication to outstanding customer service was clear."
• "I'm really happy with my purchase and recommend Shawn Dream Cars to anyone looking for a decent spec car."
• "Even sorted a problem for us quick & easy maintaining an exemplary customer experience."
• "Just wanted to write an honest review after few months of using a car I have bought here... Very good approach after the sale."
• "Bought a car from these gents. Car had a few issues that were dealt with courteously and efficiently."
• "This company is brilliant they arranged the finance for me with really low rate and serviced the car for free."
• "From the moment we arrived we were made to feel welcome. Prompt service, no waiting to see any advisors."

Cons:

• "AVOID AVOID AVOID. I had the most unpleasant customer experience with this garage... Worst of all was the dismissive attitude on the phone, the lack of updates and the general horrendous service."
• "Absolutely abysmal service, would not recommend to anyone, false promises over and over to sort things out but they're full of it, avoid avoid avoid."
• "Worse car sales you could imagine. Bought a car which broke down after a few days. They agreed to pay then went back on their word."
• "I would not buy another car from this dealer... They wasted my time and my money."
• "Be very careful when buying here. Bought a used car from them... Vehicle 'passed MOT' with no recommendations, yet it was missing a headlamp globe, had low brake pads and worn tyre. Stay away."

Vehicle Quality

Pros:

• "Shawn Dream Cars had the car that I was looking for which was a Kia Sportage GT-Line auto. Not only was the experience really good but Akeel was attentive."
• "We came to this place in search of a 7 seater car and they showed a car that we never dreamed of having this car and it was nice."
• "I purchased my car with a few bits I wanted rectified. Akeel worked hard to ensure I was happy with the purchase."
• "The price of the car I bought was exceptional. I would recommend them as a great place to get a good deal on a used car."
• "Travelled 120 miles to view advertised car which was exactly as described. The salesman Akeel was excellent and didn't pressure me to purchase the car."
• "The car was fully valeted and touched up before given to us. There was an issue with a puncture with one of the tyres which the team was happy to assist us with."

Cons:

• "Sold as two keys, only one works. They changed the tyres after the inspection and delivered the car with two illegal tyres."
• "Had a car from this garage just under a year, drove off straight away a problem, a pipe ripped to shreds. A month later, break discs, pads, new clutch, gear box and some other bits and pieces needed fixing."
• "Brought a mercedes from here really happy with it drives superb no problems at all, very professional and helpful staff."
• "Although some of the cars were expensive they weren't as bad as most garages lots of info and any we questions were gladly received a very friendly team who look after customers."
• "Bought a car from these about 4 months ago and I have had nothing but problems nearly 2k in repair bills."