Seldons Golden Gate Holiday Centre Reviews Summary

Accommodation Quality

Pros:

• "A really lovely two bed gold caravan, very clean, it has a proper table and chairs set in the living room and a toilet and sink in the bedroom."
• "Caravan we stayed in was lovely."
• "beautiful caravan home from home, beautiful decking and pitch."
• "The caravan was excellent and spotless."
• "Our van is lovely, clean, modern, the furniture is good n comfy, everything you need."
• "Private caravan through alice very good give her 5 stars."
• "Booked into a private caravan for the weekend, great site has everything if you're taking kiddies with you and a great entertainment lounge/bar."

Cons:

• "Would not stay at the camp again as was totally disgusting, come away for family holiday with kids being off school, to find caravan was up to a silver star as booked and was full of damp."
• "Caravan was not cleaned. Bathroom had a very strong urine smell like it was weeks not days old, fecal matter in the toilet, hair in the shower."
• "Very bog standard van which was meant to be a gold but smelled disgusting when we got there no mop brush hoover nothing and the decking was on its last legs beds were like sleeping on concrete."
• "If you are renting a static on the site, most are poorly maintained, holes in decking which is hidden with furniture."
• "Would never go back again!!! Caravan was OK but we had to clean and remove previous people's clothes and rubbish they left."
• "The only down side of it it is complicate to find your caravan :/ our was locate at the very end place, close to another caravan site."
• "First time staying at this site I would not stay hear ever again it not like the pictures that they show and there nothing for the kids really at the nite."

Staff and Service

Pros:

• "Staff are friendly and try to resolve any complaints or requests."
• "Site staff where brilliant very helpful."
• "The owners and the people on the campsite were very helpful."
• "The staff are very friendly and helpful and went out of their way to make our purchase relaxing and enjoyable."
• "The staff are wonderful and friendly, they have an arcade where the boys who work there are very helpful and great with the children."
• "The young bar staff at the club are all very attentive and polite."
• "Wow what outstanding service we received tonight."

Cons:

• "Staff never ring back took sue in reception not sales office to sort it out."
• "Was met with hostility by the work team driving a clapped out Land Rover putting caravans around the site."
• "Absolute waste of time every person in them offices are. Unhelpful, drag their feet and lack the most basic of communication skills."
• "Service shocking and very poor too."
• "Chris the entertainment manager is rude and very unprofessional he needs a set of manners can't believe how he spoke to customers."
• "Staff in charge of pool useless and rude, bar staff especially one young girl had a real attitude!!"
• "The members of staff are storming off in the back area and refusing to serve as it’s too busy."

Facilities and Entertainment

Pros:

• "New owners on the site. Really happy. On site club house with daily entertainment, chippy, shop, play area, launderette, kiddies arcade, 5 min walk to the beach."
• "The swimming pool is very clean the clubhouse is good as well very modern and pretty cheap."
• "There is a chippy, arcade, football cage and park, and even more activities such as a swimming pool are being added."
• "Live entertainment and bingo, fun for the whole family."
• "Golden gate is a first class caravan park. The facilities are excellent with a newly refurbished clubhouse with excellent entertainment."
• "Big shout out to Daryl the entertainer who had us in stitches and made are nights so enjoyable."
• "The club house is clean and have entertainment on for the kids as well as artists n bingo for the adults."

Cons:

• "A bit of luck of entertainment and proper food as shop's are few miles away and one on site is very poor and way overpriced."
• "Facilities too small for the amount of caravans on site."
• "The club was like a ghost town was rather depressing."
• "The park wide WiFi, which is subscription based has no bars to 2 maximum and is slow...very slow. Avoid if possible."
• "The wifi is shocking don't pay for kloud wifi not worth the money."
• "It's a shame cause the entertainment is not bad. Bingo & kids games. & a jungle gyms inside but you can't see your kids from the clubhouse."
• "The arcade is the worst I have ever seen holes in the roof wires hanging from the roof to power the machines."

Value and Pricing

Pros:

• "Superb quality at reasonable prices, great on site amenities, brand new club with great soft play area."
• "Thank you for a great break. will definitely be returning."
• "Would visit again for the right price."
• "All five of us had an enjoyable relaxing time and what made it better was that the holiday was excellent value for money."
• "There's a shop on site reasonable prices also a chippy a bit pricey, swimming baths, washing machine and dryers, great place to stay buses regular £6 for adult day rider, £4 for child day rider well worth it."
• "Really good couldn't have been any better the person who owns the caravan that I was in she owns 14 caravans."
• "It was great for us as a family and we cannot wait to go back, if you’re looking for something a bit quieter it’s probably not for you but it’s very family friendly."

Cons:

• "Was so disappointed when the food they brought us was in chippy trays with no cutlery."
• "Food was disgusting 🤢 and overpriced."
• "They are so expensive and charge what they want to."
• "A bit of luck of entertainment and proper food as shop's are few miles away and one on site is very poor and way overpriced."
• "Having to pay and book the pool even though I'd paid over £600 for a week in one of the caravans."
• "It isn't cheap it cost us about £90 for 2 adults and 5 children."
• "On site chippy overpriced and not the best."