Watford Ear Wax Microsuction Clinic Reviews Summary

Appointment Booking

Pros:

• "Booking an appointment was easy."
• "Managed to get a same day appointment after having some hearing loss."
• "Booked on the Sunday for a Tuesday appointment."
• "Booked an ear wax removal via the website for a next day appointment, hassle free!"
• "Very quick, professional, caring and friendly place. I would highly recommend to anyone who has any ear problems."

Cons:

• No negative comments about appointment booking were mentioned.

Professionalism and Expertise

Pros:

• "Clinician was very professional and was quick."
• "Alex was very professional, calm, reassuring and professional."
• "Professional, friendly, clean, with modern equipment."
• "Alex is very good. He cleaned my ear and advised me on how to open eustachian tube in ear which wasn’t popping as it should!"
• "Alex is very professional and friendly. The micro suction he performed was clearly explained throughout the procedure and was pain free."

Cons:

• "Paid £60 to have microsuction with Alex and came away with an infection in both ears and a perforated ear drum."
• "Despite them removing a partially stuck silicone ear plug from my ear two weeks ago, my ear still hurts and there is still significant wax in my ears."

Customer Experience

Pros:

• "Was welcomed and seen shortly after arrival."
• "Welcoming, approachable, professional, in a calm, clean, medical environment."
• "Arrived at a very clean and tidy clinic and literally no waiting time."
• "The whole experience was swift, efficient and professional."
• "The premises were extremely clean and Covid safe, mask and gloves were provided."

Cons:

• No significant cons related to customer experience were noted.

Effectiveness of Treatment

Pros:

• "Within no time at all had my hearing back."
• "A comfortable procedure, expertly undertaken, making a huge difference to my hearing and comfort."
• "Instantaneous relief. Thank you. Highly recommended."
• "After suffering for days with blocked ears and tinnitus, I saw Alex today and within 10 minutes I was cured."
• "My husband had an appointment because he couldn't hear properly in the last few weeks. In less than half an hour he had a check up at both of his ears and the problem was sort out."

Cons:

• "Paid £90.00 instead of the cheaper price and feel ripped off."
• "No rebate when I went back to see him after developing an infection in both ears and a perforated ear drum."