The Loxford Practice Reviews Summary

Appointment Booking

Pros:

• "The app they use Dr. I.Q is quite good because it gives you the opportunity to type out your enquiries or requests so you can get all your points across clearly."
• "I spoke to an extremely pleasant and helpful receptionist named Bilal Anwar did exactly what he said he would do."

Cons:

• "It’s an absolute nightmare calling this surgery. Wait times on hold for someone to pick up are 2-4 hours - appalling."
• "Impossible to book appointments in advance which again is a nightmare for working around work."
• "One hour wait on the phone at 8 in the morning to ask for an appointment. Get told to book it on the app even though the app doesn’t have a way of booking face to face appointments."
• "I have been trying for few days now to reach them over phone between 8 and 9 to book an appointment but the lines are always busy. Extremely gutted."

Staff Professionalism

Pros:

• "Nurgess was excellent and very efficient at arranging my appointment. Hope she gets to train the rest of the staff."
• "Spoke to an extremely pleasant and helpful receptionist named Bilal Anwar did exactly what he said he would do."
• "Excellent customer service received by Bilal Anwar, this is the first time since being a patient at the practice that I can compliment the surgery."
• "Nurse Hameed always makes me feel at ease and makes me feel very comfortable. She knows that I don’t like injections and always facilitates this."

Cons:

• "The receptionist doesn't even know how to behave with a patient. I am not even getting a proper treatment for my asthma."
• "The staffs are very rude. When you make a phone call, the staffs have no manners to put you on hold and chat with their colleagues."
• "Reception staff friendly enough and do their best but very hard to get appointment."
• "The bad GP ever I find in my life, the doctors always late to the appointment, when you call for appointment never answer and always is busy."

Medical Treatment

Pros:

• "I’ve passed very bad experience with Loxford practice staff, they treat people the way they want."
• "I have given this practice 5 stars purely because of Nargis, she is extremely helpful and finds a solution to your problems."
• "Seen Nurse Hameed and she was very professional. She was also very informative explaining I should book my appointment 4 weeks in advance."
• "The doctors here seem to really care and offer support. Although referrals can take a long time through the hospitals, the surgery follow up to speed up the process."

Cons:

• "Doctors refused to consider investigating the reasons behind repeated falls, told me to come back when I was in so much pain that a knee replacement would be necessary."
• "The doctor I saw gave me no info and didn’t even tell me what she was prescribing. I go to the pharmacy and they don’t have my medicine."
• "I had a surgery and wanted to ask a few questions about post-op recovery but didn't have any chance."
• "I walked in for a simple blood test, waited and waited, and after chasing the receptionist and the nurses, I finally was seen after 40min."