Perry Plumbing & Heating Ltd Reviews Summary

Customer Service

Pros:

• "Anthony discussed costs to fix my very old boiler and gave me a very detailed and honest explanation of what a new boiler would cost with no pressure to commit to buy from them."
• "I would highly recommend Perry Plumbing as they came out on short notice to fix a water leak (outside normal working hours) at a very reasonable price."
• "He came out the same day, exactly at the time he said."
• "Called them out at short notice as boiler packed up... Quoted same day for replacement boiler."
• "Tony came to see us a few days later to see how things are and talk me through next steps and servicing etc which was really helpful."
• "Problem was sorted within the hour and at a reasonable price."
• "They responded very quickly and within 24 hours the problem was rectified."

Cons:

• "BEWARE, Classic case of telling me I needed a new boiler as couldn’t get replacement part (fan) any longer when that wasn’t true."
• "From the reviews I can see people tend to have quick fixes whereas ours was a new property that needed full plumbing work and radiator installation. I’m very disappointed because it wasted a lot of my time when I could have gone through with another plumber."
• "They arranged to meet up at the property, although they did re-arrange the date of the first visit after not turning up on the day."
• "I then called several times after that and at this point my calls were not being answered."
• "Unreliable do not use."
• "Unprofessional and discourteous, rang 3 days ago to arrange a Boiler service was informed to provide my name and address and a time will be confirmed on the day already mutually agreed. Ignored my text and voicemail, wasted my time."
• "Used once during normal hours for an emergency. Prompt and sorted problem same day. Called again for another emergency late on Friday, my details were taken with a promise of a call back and nothing."

Quality of Work

Pros:

• "His team were friendly and incredibly proficient throughout the work, with an incredible attention to detail and quality of the finish."
• "Friendly, knowledgeable and quality of work is outstanding."
• "Absolutely brilliant! Came out as an emergency and prevented a lot of further damage to my property. Very reasonably priced, reassuring and fantastic sense of humour and a general sense of humanity. I would definitely recommend these guys 100%"
• "Had some rads not heating up. They knew exactly what was required and pointed out what was needed to be done."
• "We had a gas valve failure with our boiler, within a couple of hour Anthony had repaired it, no fuss, no drama, just a quality service at a fair price."
• "The level of workmanship was second to none, and Anthony's professionalism and dedication to his job is first class."
• "They did this with minimal disruption and tidied as they went."

Cons:

• "An elderly relative of mine told me that her engineer was going to replace the boiler even though everything was working fine."

Reliability and Trust

Pros:

• "I've saved his number to my contacts because when you find someone like that you don't go anywhere else again."
• "These people are professionals that really care about their customers!"
• "You can always trust his opinion and he is always very honest."
• "Prices are sensible, to the point where I don't bother getting multiple quotes any more."
• "Nice to find someone one can trust."
• "Anthony and his team are reliable and their standard of work is high quality."
• "Anthony goes out of his way to make sure you have understanding of the product and we know we can trust him."

Cons:

• "The only downside was as they are so good they are in great demand, so you may have to wait to get the work done."
• "The only downfall is, the communication is not the best, but I think this is because they are so busy."

Value

Pros:

• "They were very honest and very well priced."
• "He had the parts on his van, it was fixed in 45mins and at a lower cost than I'd been quoted from people who couldn't come for days!"
• "I would honestly never even contemplate looking elsewhere now - reliability, high quality work and competitive pricing are a combination you don't see too often these days."
• "Anthony and his team were wonderful, we had a whole new heating system 10x new radiators and a brand new boiler at a really competitive price."
• "They provided an excellent service and came out on the same day."
• "Price was very reasonable, outstanding service."
• "Boiler was fitted quickly and without any hassle."

Cons:

• "Chose the new boiler because the price was so competitive."