Bairstow Eves Sales and Letting Agents Barkingside Reviews Summary

Customer Service

Pros:

• "I would like to especially thank Lauraine and Kimberly for being supportive and understanding throughout this process."
• "Always happy to answer questions and find solutions."
• "They both went the extra mile, communicating promptly with me and were always happy to chat through any questions, advising and supporting as necessary."
• "I am so happy with all of the staff, they were fantastic with everything they did regarding my sale and they were very helpful."
• "The staff were very helpful and supportive and very professional."
• "Great communication and consistency of approach delivered."
• "All staff at Barkingside Bairstow Eves were helpful, friendly and they always answered or returned my calls."

Cons:

• "Bairsstow eve have left a review in my name which is fraud and fake I am shocked."
• "Quite disappointed with them. Even from the beginning, their service was subpar."
• "After Claiming to their headoffice, they are useless."
• "This is a joke."
• "They are still (July-end) using Covid as an excuse to refuse to do any house inspections that are included with the package."
• "They were ok at all stages of our application, however I have a complaint about they DEAL with the landlord's."
• "It feels that people working in Bairstow Eves Estate Agency have zero customer service skills."

Professionalism

Pros:

• "I found Bairstoweve Barkingside very professional and customer focus."
• "As a landlord their tenant vetting procedure appears to be better than many agents'."
• "We sold our maisonette with With Bairstow Eves at Barkingside. It was an excellent service, the staff were so helpful and supportive and very professional."
• "One of the best estate agency I have ever seen from last ten years."
• "The process of finding a tenant for my property was handled expertly with the process being smooth and hassle free."
• "A massive thanks to Julia Osborne who was my lead contact at Bairstow Eves, Barkingside and her colleague Kris who were exemplary in the service they delivered."
• "I would definitely recommend Julia and Kris for their excellent customer service skills; very professional, personable and knowledgeable."

Cons:

• "First they will ask to see their mortgage advisor Emma, who is pathetic."
• "Awful experience with Emma the mortgage advisor."
• "So unprofessional sales team. Phones me with new property details, yet no photos or clear instructions of the property/location etc."
• "The senior valuer couldn't even be bothered to return my call."
• "Either maintenance or the agent both are just ignoring our calls."
• "Don't choose her even if she offers free service."
• "They also over-charged me multiple times (corrected once I brought it to their attention)."

Communication

Pros:

• "She was professional from day 1 till the very last day, she was polite, always contactable."
• "They were always willing to help in any matter and so responsive."
• "Even when we were frustrated, she dealt with us very patiently and most importantly was always available on the phone and by email."
• "Also Zaheda attends my phone call always, explains everything politely and updating me everyday."
• "She was always available for help and kept us updated throughout, she assisted in speeding up the process from our solicitors and the sellers solicitors which made progress more efficient."
• "Her communication was amazing always taking my calls and updating me."
• "Zaheda calls me almost everyday morning, talking with both side to roll the process fast."

Cons:

• "Kimberley clearly played here."
• "She told me she would call in a week - she never did so I left it two weeks before ringing back."
• "I called again a few days later and was told the exact same thing - she never called."
• "I spoke to someone else who said she isn’t in the office but she will get her to call me tomorrow - this didn’t happen."
• "I'm not going to chase and beg somebody to take my money."
• "No one returned my call nor did they rang me to inform that this was the case."
• "they said she will call me on a particular day and she did call- guess what after 7 days of the appointment."

Integrity

Pros:

• "Julia and Zaheda worked openly and with integrity to accommodate requested additional conditions on the contract."
• "I would highly recommend them and the estate agent, was great pleasure doing business with them and would use then again in the pass."
• "I would most certainly recommend this Bairstow eves branch to everyone any everyone as they really do care about their clients and make they walk away with their desired outcome!"
• "Quick efficient professional service that is competitively priced."
• "I would highly recommend this branch for selling a property as they leave no stone unturned in progressing a sale super efficiently."
• "Without their intervention and professionalism I wouldn’t be in my new home."
• "I am really proud that I am engaging with a company and person, who are very professional and client centric."

Cons:

• "A LITTLE TIP FOR FIRST TIME BUYERS, PLEASE DO NOT BUY SPECIALLY A PROPERTY WITH SALESMAN PRESSURE TACTICS."
• "Luckily i didn't choose her as the fee she quoted for her service was more for her service."
• "The letting agent at Bairstow Eves in Barkingside Julia Osborne since June 2018 continues to refuse to allow me (the landlord) to see the references she/they have obtained about the tenants."
• "I have reported your fraud and will take further action."
• "We rented a property through them.they failed to fix the mould issue."
• "Also upped the rent protection insurance by 40% with just 4 days notice!"
• "They are cheaters."

Efficiency

Pros:

• "She spent a great deal of time liaising between solicitors to push for things to get done so the purchase could be completed within the required time frame."
• "They delivered every bit of what they promised on day one of our interaction."
• "We were able to complete in 2 months which was so helpful as I was on a strict time constraint."
• "She proactively followed up all queries with vendor and sent prompts to solicitors to complete the sale without any administrative delays."
• "She collaborated with various stakeholders including Solicitor and came up with the timely response / answer."
• "She supported me every step of the way during the course our work together."
• "She did everything within her power to make sure that my family reached the outcome we did."

Cons:

• "They also over-charged me multiple times."
• "Don't use this broker at any cost for your transaction."
• "I am absolutely disgusted by the fact i was not informed that there was a bidding war on a property."
• "And even we requested for the second viewing before moving in, they keep on changing the appointments."
• "recently i saw in land registry that house was sold for 5k less than what i asked for."
• "SHAME SHAME on you.Called to view a property that is advertised as 'to let' and gave the information they asked then was promised of a call back to get an appointment and they didn't call."
• "so i didn't get that house."