Kinleigh Folkard & Hayward Brockley Estate Agents Reviews Summary

Customer Service

Pros:

• "He goes above and beyond to ensure we have everything we need throughout the process."
• "Danielle in particular is an absolute delight. She really helped me and was prompt at responding to all of my requests, no matter how big or small."
• "She is always prompt in her responses, patient in explaining intricate details, and her professionalism is truly reassuring."
• "They were extremely helpful, very friendly and always remained professional."
• "I have been very impressed with Darrent Tait, Brian Benjamin and the whole team at KFH Brockley during the process of selling my flat. They were professional, warm, insightful and gave me frequent updates."
• "Jasmin especially provided a professional service always keeping me up to date with the progress of my letting."
• "Siân, the branch director, consistently worked hard on our behalf responding to queries promptly, efficiently, with kindness and compassion in relation to our personal circumstances."

Cons:

• "However, since moving out I have been really upset with how my concerns have been dealt with related to a fraud inquiry."
• "Pushing a client to sign an offer form within an hour can turn off prospect clients and might result to clients searching for other properties instead."
• "Sometimes there was a bit slow response time when we asked to look at properties."
• "Worst, most corrupt experience I have ever had - throughout the whole process Ezra Osbourne lied to us."
• "The estate agents I dealt with were completely unsympathetic and unprofessional."
• "When I moved into the property the house had not been cleaned, many facilities were broken and when these issues were reported we were continually ignored."
• "I feel like they just wanted to get this off their desk and didn't seem to care about whether someone could potentially be abusing their position at KFH to commit fraud."

Professionalism

Pros:

• "Found him to be v. responsive and gave good advice - clearly experienced."
• "The move was facilitated through Kandiss who ensured that the process ran smoothly and professionally."
• "Kandiss helped me find a property within my deadline not only that she went above and beyond to meet my requirements and added even more!"
• "I had a great experience with both Paul and Zack; they were responsive, attentive to what I was looking for and he went above and beyond to try and find us a new home at a difficult time."
• "KFH Brockley have friendly and knowledgeable staff willing to help at any stage of the letting process."
• "Az Hye who dealt with us from start to finish... was very responsive and professional throughout the process."
• "Darren was highly personable, always professional and had the ability to really understand what we wanted from the process to support us at every step."

Cons:

• "Specialists in wasting people’s time and making you feel stupid."
• "The epitome of a dodgy, shady and greedy estate agents who don't care that what they're dealing with is people's lives and livelihoods."
• "One thing that I'd say can be improved was the amount of time given to the prospect clients to make a final decision to sign an offer form."
• "I felt the more I raised possible actions the more terse the emails became."
• "The agent we did end up buying with (no names mentioned) were absolutely terrible, so perspective is everything."
• "The entire experience left me feeling completely powerless and I really urge you to avoid this estate agent as I wouldn't want anyone else to go through this."
• "When we moved in the flat was a building site, the landlord had *never agreed* to repainting/repairing and had repeatedly told Ezra that the fire doors wouldn't be finished for move in - Ezra had pressured us into an earlier move in date because he said we would lose the flat if we didn't agree to it."

Responsiveness

Pros:

• "I would recommend KFH."
• "Would highly recommend."
• "I sold my flat very quickly with KFH after having tried various high street agents with no luck."
• "in 5 days KFH Brockley booked 14 viewings for our flat and put forward 2 offers (above the asking price)."
• "It took no more than a week to get all things done."
• "His communication was key to keeping all parties moving, which has helped in what was not the simplest transaction."
• "We are really excited and we can't wait to move into our new home."

Cons:

• "I was unable to move into the property for over a week and we were not compensated for this time."
• "I would highly recommend using Darren and we would definitely use him if we sell in the future."
• "I had a great experience with Az who helped me a lot to find the perfect property."
• "Exemplary customer service received from the KFH team in Brockley."
• "Throughout my dealing with KFH they have been courteous, professional and very responsive."
• "I’m making a point of mentioning Brian and Alicia because I’m acutely aware that those who seemingly play 'a small role' or are in the background can be overlooked, but are integral members of the process."
• "She would always keep me updated when something new came on the market."