Leaders Letting & Estate Agents Kemptown Reviews Summary

Customer Service

Pros:

• "Your timely and friendly response to all concerns related to our new rent flat."
• "I would definitely recommend leaders to anyone, great customer service, always helpful and friendly."
• "They're very kind, friendly and helpful."
• "All the agents working in the North Laine office we were in contact with during the searching period, when finalizing the contract and even afterwards were very polite, flexible and friendly."
• "An absolute pleasure to deal with. Highly recommended!"
• "The responses from Christopher McDonald to the many problems that I have had with my property have always been immediate, courteous and extremely helpful."
• "They were always very helpful, fast at replying to queries and getting anything that was needed sorted."

Cons:

• "The flat I have now, doesn't have proper heating, nor a landline and does not receive a cellphone reception."
• "Btw its been 5 months and still no help from the landlord nor the agency and are now telling me they're liable to extend my contract without giving me any heads up about the renewal clause."
• "First of all they lied and charged me an extra month, then denied that they had done so."
• "Terrible and stressful letting..... unhelpful..... I had to bring in environmental health for them to do something."
• "Very bad service, the person from leaders names Sebastian Owen arranged a viewing and never turned up."
• "AVOID AT ALL COSTS. Firstly they said that I had to pay six months in advance because of the nature of my employment contract."
• "AVOID AVOID AVOID. Useless is an understatement."

Professionalism

Pros:

• "Christopher McDonald, the Property Manager, is very professional."
• "Leaders have been professional and knowledgable when helping me buy my first property in a very competitive market."
• "I cannot recommend Klaudia, Alex and the rest of the Brighton North Laine team highly enough."
• "Gary is an absolute gem! and along with his team have gone above and beyond to make moving into our new home as smooth and stress-free as possible."
• "Such an amazing team at Leaders! They were so kind and helpful from the get go."
• "Christopher MacDonald continually provides an excellent service. He responds to emails almost immediately and actions requests with a similar speed."
• "Very professional. I have worked with Gary Copleston through a number of lettings and always find him helpful, courteous and efficient."

Cons:

• "I have not always had a brilliant experience with my fully managed property with Leaders."
• "Literally still spamming me with text messages months after I’ve found a place and asked multiple times to be removed from their marketing spam list."
• "Lots of miscommunication and disorganisation, particularly at the end of the tenancy."
• "They will let you properties that are and I quote 'the worst property they have'."
• "Leaders defamed me and were involved in my landlords attempt to defraud me of several thousand pounds."
• "During my tenancy, they gave away my personal information without permission (GDPR ignored), ignored requests for things to be fixed."
• "We had a truly terrible experience with Leaders, where we paid a deposit to take the house off the market, only to find out a week later that they had still been showing people round."

Efficiency

Pros:

• "Oscar and Vicky did an amazing job, absolutely incredible. Less than 2 weeks from viewing to get through everything to get into our new flat."
• "It was especially Ms. Vicky Amos, who was most helpful even after the contract was signed."
• "Leaders north Laine team (especially Oscar) has been extremely helpful to us to find and rent our new home."
• "Leaders North Laine have been managing my rental property now for 15 years. They provide an excellent service and their staff are great."
• "Kerrie helped us get an apartment efficiently and professionally in a challenging, low supply market."
• "They went above and beyond to meet our deadlines, making organising timings effortless."
• "The team were extremely helpful and made the whole process an enjoyable and stress free."

Cons:

• "What do I do about the guy who works for the landlord telling me he was 'shattered' and couldn't come by to check the place or the heating which is has to be provided properly or how dirty the place was on arrival."
• "It takes months and months of chasing before basic repairs are done. Including a full month when we were without hot water."
• "The agency doesn't care and just tells me to speak with the landlord's employee, who just barely answers his phone and still hasn't done anything 2 months in."
• "Been waiting nearly 7 weeks on our deposit back and have had numerous phone calls and emails about it."
• "Still no sign of our deposit being returned even though our landlady inspected the property and signed off our deposit return one week ago."
• "Worst experience I've ever had with a letting agents."
• "Singled-handedly the worst experience I have ever had in over twenty years of renting."