Address: 105 Streatham Hill, London, SW2 4UG, United Kingdom
Phone: +442086747400
Rating: 4.9
based on 472 reviews.
Customer Service
Pros:
"Jordan really helped push the sale through, working with the chain to get us to the point of exchange as quickly as possible."
"Frances and Davina were also very helpful in explaining the paperwork and legal side of selling a property which was very much appreciated."
"Having just exchanged on our new property, I wanted to take the time to thank the team at Dexters for all their hard work."
"Highly recommended and guaranteed great customer service from the team."
"She was really personable and made us feel completely at ease."
"Lauren’s guidance and expertise made all the process seamless and reassuring."
"Michael was extremely professional throughout the entire process."
Cons:
"Took ages to get mortgages approved etc and it was 7 months from offer to completion."
"Average couple trying to find local flat with Dexters experience... called to ask why our slot's been given up = agent smashed the phone on us."
"Think they're under great stress. Be gentle with them. Or avoid completely, if you care to be gentle to yourself."
"This meant we lacked a clear single person to contact during the process which unfortunately resulted in us needing to us to regularly follow-up with them on progress."
"I am tied to a contract that has no get out clause and the letting team have been completely unsupportive with the on-going management of my property."
"I didn't give them 5 stars as at times we found them overly pushy and to be applying undue pressure on us to sell without confirmation on our onward purchase."
"Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home."
Professionalism
Pros:
"He was very on the ball, prompt in getting back to us, courteous at all times and very good at chasing things up."
"During the process of our flat sale, they were thoroughly competent, friendly and professional."
"The support offered was immense, and a particular thank you to Andy who did an amazing job supporting the sale through the last difficult hurdles."
"Can't recommend them highly enough, and would definitely use Dexters again."
"The rental team are very lovely and we're grateful to be looked after by them!"
"Would highly recommend Dexters on Streatham Hill."
"The whole process was straightforward and without issues."
Cons:
"Another buyer was found promptly but took ages to get mortgages approved etc and it was 7 months from offer to completion."
"I came back to give an update as few calls and meetings have been done with Beatriz and I can say I’m quite disappointed with this agency."
"Dexters property management is not showing sympathy for my situation - in fact they just keep saying it’s not their fault the 3rd party contractors don’t show up, accused me of lying and not reporting my boiler issues when I have call logs AND emails to prove that I did."
"Steer away from Dexters if you want any security with your rental as I have a 2 year contract with no break clause and Dexters property management are too busy to give me timely updates or deal with their contractors."
"They say things can be negotiated but they say no to every single thing even when it is not really trouble."
"Avoid Andy/Andrew at all costs - he made the already stressful process of buying our first home even more stressful and worrying."
"Once the sale had thankfully gone through we, unsurprisingly, didn't hear a word from him and haven't since."
Communication
Pros:
"Dexters were fantastic to keep me informed on the steps of the process (with documentation), and chasing the different involved parties."
"Thank you Dexters/James."
"Can only speak highly of the Dexters Streatham team, who were of immense help during a recent rental process."
"Amy was relentless in helping to push the sale along."
"Dexters provided us with an excellent service from start to finish."
"Always officiant and quick when communicating, and kept us well informed throughout the process."
"They focussed on marketing our property as we wanted to and on achieving our asking price (which they did)."
Cons:
"Average couple trying to find local flat with Dexters experience... asked if possible to reschedule 2h earlier - asking = you lose your viewing slot."
"I just want to say a big thank you to Jessica mostly and dexters. I really appreciate your services."
"When we had our offer accepted for our purchase, we had a very tight timeline to complete the sale since our mortgage offer expiry was looming."
"The thing that most impressed us about Dexters was that they had a sales progression person who would prompt both us and the seller regularly to chase our solicitors, and helped coach us on what questions to ask and so on."
"Our experience with Dexters has been professional, educated, always polite and genuinely caring of our circumstances."
"I've had a brilliant experience renting my flat with Dexters - from viewings through to ironing out all the niggly details of the contract they have been super responsive and helpful."
"I am very grateful to them and would choose them again."