Felicity J. Lord Estate And Lettings Agents Canary Wharf Reviews Summary

Agent Professionalism

Pros:

• "Daniel Derbyshire from the FJLord team...has shown right balance between representing the seller and us."
• "Jessica was very friendly, helpful and informative."
• "Matthew went above and beyond to help us resolve an issue that we had with our tenancy agreement."
• "Samina Mungaye has been an incredibly helpful, responsive and proactive agent with a positive attitude."
• "Our agent Chantelle Dooher has always been extremely professional, responsive and supportive."
• "Chantelle is exceptionally skilled at her job and always has a calm and friendly demeanour, ready to listen to any changes we may require in our search."
• "Shelby guided me through the buying process with ease."

Cons:

• "Before moving in, the agent failed to negotiate the check-out and move-in dates with all parties in advance - the flat was still in a mess and even not been cleaned when the first tenant moved in!"
• "Finally, they relisted the property- charged listing fee from us and worked in favour of landlord by renting the property at an exorbitant rent- on beheast of our situation."
• "Once the sales team got you in after paying the deposit, then you will learn the truth about the lack of response and service with their property agents."
• "From fixing broken and leaky toilet which they failed to promptly resolve and costing tenant (me) to pay almost £1000 for water leakage over 6 months."
• "We have attempted to contact the property manager, Weronika, numerous times via email and the Portal, but she never respond to any of our requests for assistance since we moved in."
• "It has been almost 6 weeks since we left the house and we still don’t know when we are going to have our deposit back."
• "Overall, I would strongly advise against using Felicity J Lord."

Communication

Pros:

• "The staff here are friendly, charming, and informative."
• "Jessica phoned us regularly with updates and her communication style was always professional."
• "Their communication was great, they made themselves available at short notice to answer any questions I had and helped me with everything I needed."
• "She is responsive to all of the many queries related to the property, with details and elaboration, which allow me to feel assured in every steps of the process."
• "Also, very confident that the landlord and agent have a good and understandable relationship to ensure all parties are informed, react appropriately and actions are taken responsibly."
• "Chloe is reliable, a good communicator, well-informed, flexible, and a pleasure to work with."
• "Lucy always replies to my query as soon as possible and the answers are always accurate and clear."

Cons:

• "Apparently tenants are completely ignored and forgotten once they have signed the contract and moved into the property."
• "I've sent multiple emails and visited their office begging them to have the issues solved, but it's been almost a month without a response or any action."
• "This lack of communication and assistance has caused us significant stress and frustration."
• "When we moved in we noted there were many issues in the property including faulty heaters- we informed them about the issue ahead of harsh winters but they took 3-4 months to fix the issue."
• "The property management is almost non-existent."
• "However, when we questioned works that needed to be done following the building surveyors report, they were dismissive, bordering on rude."
• "DOWNGRADED TO 3 stars due to the property manager not acting on time on the tenant’s queries and left hanging queries without taking full closure."

Customer Service

Pros:

• "One of the best agencies I have used in the past 9 years, would definitely recommend."
• "Would recommend this agency and in particular Chantelle as agent!"
• "The agency is extremely professional and responsive."
• "Felicity J. Lord Estates displays exceptional professionalism and kindness in assisting me to get the perfect home."
• "Shade was very attentive with my needs and kept me updated with feedback with the buyers."
• "I would recommend anyone looking for their first property to go with FJ Lord."
• "FJ Lord were really helpful and easy to work with, they have the best estate agents in London!"

Cons:

• "Felicity J Lord caused me extrem hassel."
• "We have been in the house for 2y, had some maintenance issues and it was always a struggle to get someone to repair anything."
• "In the past we had a pretty terrible experience with FJ Lord with a longstanding issue with our boiler."
• "Due to some personal reason we broke the lease and these agents left no stone unturned to make money out of our situation."
• "I would avoid this agency at all cost. I had the worst experience of my life."
• "FJL Canary Wharf has been awful in every aspect, I would not recommend it to my worst enemy."
• "I chose Felicity J. Lord based on positive online reviews but was handed a property in horrible condition."